Ula Kadziolka
Manchester
Summary
Professional with 10+ years in hospitality, specializing in restaurant management. Proven expertise in customer service and financial oversight. Strong leadership and teamwork skills, consistently achieving results under pressure. Committed to delivering exceptional guest experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Restaurant Manager
Sexy Fish
Manchester
2024.11 - 2025.09
- Mentored Assistant Restaurant Managers, fostering professional development and growth.
- Achieved weekly sales targets while maintaining high guest satisfaction levels.
- Monitored budgets and executed cost-reduction strategies to improve profitability.
- Executed duties as Manager on Duty during peak service, overseeing 600 covers daily.
- Drove training initiatives to establish positive workplace culture.
- Capacity to handle high-pressure situations and resolve issues quickly and professionally
- Strong ability to manage multiple tasks, prioritise, and maintain order in fast-paced environment.
- Managed recruitment for front-of-house staff to ensure optimal team composition.
- Oversaw scheduling, attendance, and holiday planning to maximise operational efficiency.
- Cultivated robust relationships with guests and staff to enhance service quality.
- Maintaining high standards for food and drink preparation, presentation, and overall service quality
Assistant Restaurant Manager
Sexy Fish
Manchester
2023.08 - 2024.11
- Trained front-of-house team to meet company standards for Sexy Fish Manchester opening.
- Managed restaurant operations, including rota planning and shift leadership.
- Ensured smooth daily operations, focusing on service delivery and kitchen workflow.
- Delivered exceptional VIP service to high-profile guests.
- Coordinated effectively between front-of-house and back-of-house teams during peak hours.
- Maintained consistently high service standards across all teams.
Assistant Restaurant Manager
Fazenda Rodizio Bar and Grill
Manchester
2022.01 - 2023.08
- Oversaw high-volume service, managing up to 600 covers daily.
- Led recruitment, rota planning, and training initiatives for staff development.
- Resolved customer complaints while coordinating personalised experiences for VIP guests.
- Supported weekly manager meetings and conducted performance reviews to enhance team effectiveness.
Customer Service Representative
Honey Legal
Manchester
2021.08 - 2022.01
- Managed appointment scheduling and customer service to enhance efficiency.
- Coordinated legal signings and consultant calendars for seamless operations.
- Resolved customer complaints while promoting estate planning services effectively.
Assistant Restaurant Manager
The Bull and Bear, Stock Exchange Hotel
Manchester
2021.04 - 2021.07
Assistant General Manager
Bon Vivant
London
2018.09 - 2021.04
- Oversaw daily operations, including private hires and reservations for efficient service delivery.
- Managed guest inquiries and complaints, ensuring high satisfaction levels.
- Collaborated on menu development while sourcing suppliers to enhance offerings.
- Conducted bar stock takes and performed financial forecasts to optimise inventory management.
Various Roles - Receptionist, Floor Supervisor
The Ivy Collection
London
2015.08 - 2018.09
- Progressed from Food Runner to Supervisor across multiple venues including The Ivy Market Grill, Granary Square Brasserie, and Ivy Kensington Brasserie
- Managed staff rotas and front-of-house operations
- Trained new employees and delivered exceptional service during high-volume shifts
- Supported reception and resolved guest complaints
- Participated in restaurant openings and maintained brand standards
Head Host
Monmouth Kitchen, Radisson Blu Edwardian
London
2016.09 - 2017.09
- Managed reservations, guest communications, and staff rotas
- Responded to complaints and assisted during busy shifts
- Supported room service and gained hotel industry knowledge
Skills
- Customer service
- Time management
- Active listening
- Financial management
- Problem solving
- Leadership and teamwork
- Adaptability
- Organisational skills
- Restaurant software expertise: Open Table, Fourth, SevenRooms, ResDairy, Comtrex, Micros, Harri
Certification
Health and safety
First Aid
Fire Marshall
References
References available upon request.
Affiliations
- running
- sports
- music
- art
Languages
English
Fluent
Polish
Native
Timeline
Restaurant Manager
Sexy Fish
2024.11 - 2025.09
Assistant Restaurant Manager
Sexy Fish
2023.08 - 2024.11
Assistant Restaurant Manager
Fazenda Rodizio Bar and Grill
2022.01 - 2023.08
Customer Service Representative
Honey Legal
2021.08 - 2022.01
Assistant Restaurant Manager
The Bull and Bear, Stock Exchange Hotel
2021.04 - 2021.07
Assistant General Manager
Bon Vivant
2018.09 - 2021.04
Head Host
Monmouth Kitchen, Radisson Blu Edwardian
2016.09 - 2017.09
Various Roles - Receptionist, Floor Supervisor
The Ivy Collection
2015.08 - 2018.09