Ujunwa Mbanefo
Manchester,MAN
Summary
Retail Customer Service Representative recognized for exceptional productivity and efficient task execution. Expertise in conflict resolution, inventory management, and POS systems. Utilizes active listening and effective communication to boost customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Cleaning Supervisor
Zirconstadia Limited
02.2022 - 05.2024
- Key Achievement: Reduced supply waste by 50% through effective inventory management, saving company costs.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Supervised daily cleaning operations and ensured adherence to company standards.
- Managed inventory of cleaning supplies and coordinated procurement as needed.
Customer Service Representative
Ejorex Limited
01.2021 - 02.2022
- Assisted customers with inquiries and resolved issues effectively.
- Communicated product details and service options to customers clearly.
- Collaborated with team members to improve service delivery processes.
- Handled customer feedback to enhance service quality and satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Science - Library and Information Science
Enugu State University of Science and technology
01.2018
Skills
- Customer service
- Complaint resolution
- Time management
- Product knowledge
- Team collaboration
- Record maintenance
- Effective communication
- Attention to detail
- Customer relationship management
References
References available upon request.
Timeline
Cleaning Supervisor
Zirconstadia Limited
02.2022 - 05.2024
Customer Service Representative
Ejorex Limited
01.2021 - 02.2022
Bachelor of Science - Library and Information Science
Enugu State University of Science and technology