Summary
Overview
Work history
Education
Skills
Languages
Custom
Affiliations
References
Timeline
Generic

UHMAD IQBAL

Glasgow

Summary

Motivated and results-driven professional with a diverse background across software development, sales, customer service, and hands-on motor work. Experienced in managing high-performing call centre teams, resolving complex complaints, and consistently exceeding performance targets. Currently developing skills in full-stack software development, with a strong interest in building practical, user-focused solutions. I also have hands-on experience working in a car detailing environment, where attention to detail, physical effort, and client satisfaction were essential. No matter the field, I take pride in learning quickly and performing at a high level. I draw on the resilience and focus gained through powerlifting and Muay Thai to continuously grow both professionally and personally.

Overview

12
12
years of professional experience
6052
6052
years of post-secondary education

Work history

CUSTOMER SERVICE REPRESENTATIVE

Santander
Glasgow
07.2019 - 09.2024
  • Handled high volume of complex financial complaints while maintaining FCA compliance and internal SLAs
  • Delivered clear, compassionate communication to customers during emotionally sensitive situations
  • Investigated each case thoroughly, liaising with internal teams and using sound judgment to resolve issues fairly
  • Documented all actions and outcomes accurately to support quality assurance and potential FOS escalations
  • Supported management by call listening, conducting end-of-week and end-of-month performance reviews
  • Took on floor-walking duties and acted as first point of contact for agent support across a team of 20–50
  • Trained new and existing staff to become Enhanced Agents, helping develop their confidence and call quality
  • Gained hands-on experience in a team leadership role by assisting the manager with day-to-day operations
  • Recognised for maintaining high quality scores while working under pressure and tight deadlines

Software developer

Self Employed (Zu Designs)
Glasgow, Glasgow City
01.2023 - 08.2024
  • Designed and developed responsive websites and custom web applications for small to mid-sized businesses
  • Collaborated with clients to gather requirements, propose solutions, and deliver user-friendly digital products
  • Built front-end interfaces using HTML, CSS, JavaScript, and React, with attention to performance and accessibility
  • Managed end-to-end project lifecycles including planning, development, testing, and deployment
  • Delivered SEO-optimised, mobile-friendly websites tailored to client branding and business goals
  • Gained hands-on experience with version control (Git) and project tracking tools
  • Maintained strong client relationships, leading to repeat work and word-of-mouth referrals

Car detailer & Car Wrapper

ZA Detailing
Glasgow
03.2020 - 05.2021
  • Performed full interior and exterior detailing, including machine polishing, decontamination, and ceramic coating
  • Applied high-quality vinyl wraps to vehicles, ensuring clean finishes and precise alignment with no air bubbles or stretch marks
  • Maintained a clean and organised workspace while working efficiently under time pressure
  • Worked directly with clients to understand their preferences and deliver custom finishes to a high standard
  • Used a range of tools and products safely and effectively, following proper preparation and aftercare procedures
  • Demonstrated a strong eye for detail and pride in workmanship, contributing to positive customer feedback and repeat business

FIELD SALES REPRESENTATIVE

Greyson Independent Marketing
Glasgow, Scotland
01.2016 - 01.2017
  • Promoted to Team Leader within one week after consistently outperforming daily sales targets
  • Achieved a personal best of 72 sales in a single week — the highest ever recorded by the team
  • Built rapport quickly with diverse customers, tailoring sales approach to maximise conversions
  • Delivered persuasive product presentations and confidently handled objections
  • Worked independently across multiple locations, effectively managing time and territory coverage
  • Maintained accurate lead and conversion records to support performance analysis and reporting

ADMINISTRATOR

Al Falah
Glasgow, Scotland
01.2014 - 01.2016
  • Managed daily administrative tasks including data entry, document handling, and inbox management with accuracy and efficiency
  • Maintained internal records and databases, ensuring all information was up to date and compliant with company standards
  • Acted as a first point of contact for internal and external queries, providing professional and timely responses
  • Coordinated meeting schedules, prepared reports, and supported team operations to ensure smooth workflow
  • Assisted in onboarding new staff by preparing documentation and guiding them through internal processes
  • Supported multiple departments simultaneously, balancing workload and prioritising effectively under pressur

COMPUTER ASSISTANT

Bushes Primary School
Glasgow, Scotland
05.2015
  • Assisted in after-school programs, organizing educational activities and providing computer assistance to students.
  • Strengthened teamwork, communication, and technical troubleshooting skills in a dynamic environment.

ADMINISTRATOR ASSISTANT

East Renfrewshire Council
Glasgow, Scotland
01.2013 - 02.2013
  • Handled administrative tasks, including answering phone inquiries and managing documentation.
  • Provided support for individuals with limited English proficiency, enhancing communication skills.

Education

HND - SOFTWARE DEVELOPMENT

Glasgow Clyde College

NATIONAL 5 - Maths, English, Chemistry, Physical Education, Modern Studies

Woodfarm High School

ENTRY LEVEL 3 - VEHICLE MAINTENANCE

West College Scotland

Skills

  • Customer Service & Complaint Resolution
  • B2B & B2C Sales
  • Team Leadership & Coaching
  • CRM Systems (Salesforce, HubSpot)
  • Communication & Objection Handling
  • Software Development (Java, HTML, CSS, JavaScript basics)
  • Problem-Solving & Critical Thinking
  • Attention to Detail (motor/detailing work)
  • Time Management & Multitasking
  • Report Writing & Documentation
  • Adaptability Across Roles & Environments
  • Physical Stamina & Work Ethic (manual labour roles)
  • Effective verbal articulation
  • Empathy understanding
  • Pressure handling

Languages

Urdu

Custom

References available upon request

Affiliations

  • Powerlifting & Muay Thai – Practise regularly to build discipline, mental resilience, and physical focus
  • Tech & Software Projects – Enjoy building small applications, websites, and exploring new programming tools
  • Automotive Detailing – Passion for working with cars and taking pride in visual precision and transformation
  • Learning & Self-Development – Always seeking to grow through online courses, podcasts, and real-world challenges
  • Family & Faith – Value time with loved ones and find motivation through personal and spiritual development

References

References available upon request.

Timeline

Software developer

Self Employed (Zu Designs)
01.2023 - 08.2024

Car detailer & Car Wrapper

ZA Detailing
03.2020 - 05.2021

CUSTOMER SERVICE REPRESENTATIVE

Santander
07.2019 - 09.2024

FIELD SALES REPRESENTATIVE

Greyson Independent Marketing
01.2016 - 01.2017

COMPUTER ASSISTANT

Bushes Primary School
05.2015

ADMINISTRATOR

Al Falah
01.2014 - 01.2016

ADMINISTRATOR ASSISTANT

East Renfrewshire Council
01.2013 - 02.2013

HND - SOFTWARE DEVELOPMENT

Glasgow Clyde College

NATIONAL 5 - Maths, English, Chemistry, Physical Education, Modern Studies

Woodfarm High School

ENTRY LEVEL 3 - VEHICLE MAINTENANCE

West College Scotland

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UHMAD IQBAL