Ugonma Gladon Ordor

• Analyse and review monthly invoices, usage reports, and cost allocation across multiple accounts, subscriptions, and resource groups.
• Ensure proper billing relationships between different Azure agreements, subscriptions, and billing scopes.
• Generate detailed billing and usage reports for stakeholders, offering actionable insights and recommendations
• Support customers in configuring billing profiles, managing payment methods, and applying credits or refunds.
• Manage and track Azure subscription costs and billing activities.

• General user support (mainly Microsoft 365) and assistance to end users via phone, email, and remote.
• Office 365/Azure admin support.
• Implement Azure MFA solutions to meet business requirements.
• Manage and monitor Wi-Fi network (Meraki).
• Troubleshoot printer (HP) issues.

• Respond to technical support requests from clients and provide second-level technical support for Office 365 services and applications
• Troubleshoot issues related to Exchange Online, OneDrive for Business, SharePoint, Microsoft Teams, Outlook and PowerShell
• Configure and manage an Office 365 tenant and engage in mailbox migration
• Design and implement Azure-based cloud solutions to meet business requirements
• Provide technical expertise and guidance on Azure services, features, and capabilities
• Implement and enforce Office 365 security policies to meet client requirements
• Walk Microsoft clients through solutions provided via screen sharing, email, and phone calls.

• Provided technical support to clients using Office 365 services and applications
• Organize training sessions for my team in order to provide motivation and improve our problem-solving abilities
• Design and implement Azure MFA solutions to meet business requirements
• Provide guidance and security training to promote the culture of security
• Collaborate with the team to resolve complex technical issues and improve support processes
• Collaborate with subject matter experts, and escalation managers when additional support is needed.

Billing Support Engineer.

• Assist end-users to analyse Microsoft invoices.
• Adding or removing licences from the Microsoft admin centre.
• Follow customers through the process of adding payment instruments.

• Act as a first point of contact through phone calls and emails from staff regarding IT issues and queries
• Troubleshoot various hardware related issues, including laptops, printers and scanners
• Troubleshoot and resolve network connectivity issues, as well as perform basic firewall troubleshooting
• Install and troubleshoot SAP application
• Maintain Role Based Definitions of user access across the organisation, making sure the least privileged access and Segregation of Duties is maintained as per policies
• Set up access for new starters, manage all access, revoke accesses, manage Leaver accounts
• Install, configure, and troubleshoot software application used by the company
• Log all calls in the Service Desk Call Logging system 'spice work'.