UGOCHUKWU PAUL OJINNAKA
Nottingham,UK
Summary
I am a diligent health care team member with skills and experience to safely support patients and assist clinical team member. Always ready to help with hygiene, mobility and cleaning needs. Works fast to stay ahead of continuous patient workload..
I am also very compassionate and dedicated, possessing excellent communication and teamwork skills essential for providing high-quality patient care. Maintains excellent levels of patient care through kindness and commitment to safe working practices. Provides physical assistance and mental stimulation for better patient wellbeing.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work history
Healthcare assistant
Synergy Dpro Health Services
Lagos, Nigeria
2024.01 - 2024.12
- Welcomed patients to the department, explained ultrasound procedures, and addressed any concerns or anxieties to help ensure they felt comfortable and informed throughout their visit.
- Assisted with patients needing chaperone for ultrasound scans, ensuring they were relaxed, supported, and safe throughout their scans
- Provided emotional reassurance to patients, especially those who may have been anxious or nervous about their scan procedures.
- Observed patients well-being before, during, and after procedures, ensuring they remained comfortable and reporting any concerns to the clinical sonographer.
- Ensured ultrasound rooms were well-maintained, clean, and properly set up with the necessary equipment before each patient's arrival.
- Assisted with updating patient records, including personal details, imaging results, and other necessary documentation.
- Adhered to strict infection control and health and safety protocols to protect both patients and staff.
- Worked closely with sonographers, nurses, and other healthcare professionals to provide optimal care and ensure a better patient experience.
Customer Service Administrator
Alphavin Nigeria Limited
Lagos, Nigeria
2018.10 - 2021.10
- Managed daily customer interactions, addressing inquiries, and resolving complaints with professionalism
- Processed customer orders, returns, and account updates in accordance with company policies
- Collaborated with internal departments to ensure seamless service delivery
- Identified recurring issues and recommended solutions to improve customer satisfaction
- Maintained productive relationships with existing customers through exceptional follow up after sales
Sales Representative
Kamdi Computers Limited
Lagos State, Nigeria
2013.01 - 2015.01
- Shared comprehensive brand and product knowledge to maximize goals
- Boosted client retention, establishing sales goals and securing targeted rates
- Supported office operations by managing schedules, maintaining records, and coordinating communications
- Assisted with onboarding new employees and organizing training sessions
- Ensured compliance with organizational policies and procedures
- Created sales and revenue-generating opportunities in new markets to improve profit margins
Education
Higher National Diploma - Public Administration
Federal Polytechnic Nekede
Owerri Imo State 2021.11 - 2023.11
National Diploma - Public Administration
Federal Polytechnic Nekede
Owerri Imo State 2015.09 - 2018.09
West African Senior Secondary School Certificate -
Gbaja Boys High School
Eric Moore Lagos State 2006.06 - 2012.06
Skills
- Customer Relationship Management
- Administrative Process Improvement
- Time Management and Multitasking
- Strong Interpersonal and Communication Skills
- Patient dignity preservation
- Patient support
- Physiological knowledge
- Care planning
- Patient care and Supports
- Infection prevention and control
- Clinical waste disposal
- IT skills and computer literate
Accomplishments
- Assisted in the efficient management of patient flow within the ultrasound department, reducing wait times and improving overall patient satisfaction.
- Commended by senior medical ultrasound staff for my empathetic approach to patient care, particularly in handling patients with heightened anxiety during procedures.
- Supported the Ultrasound department in maintaining a clean, safe, and well-organized environment, contributing to positive patient outcomes.
- Documented and resolved patients issues, contributing to result oriented organisation.
Languages
English
Fluent
Affiliations
- Reading, Watching Football, Event Planning, Volunteering and Sports
References
References available upon request.
Timeline
Healthcare assistant
Synergy Dpro Health Services
2024.01 - 2024.12
Higher National Diploma - Public Administration
Federal Polytechnic Nekede
2021.11 - 2023.11
Customer Service Administrator
Alphavin Nigeria Limited
2018.10 - 2021.10
National Diploma - Public Administration
Federal Polytechnic Nekede
2015.09 - 2018.09
Sales Representative
Kamdi Computers Limited
2013.01 - 2015.01
West African Senior Secondary School Certificate -
Gbaja Boys High School
2006.06 - 2012.06