Summary
Overview
Work history
Education
Skills
Timeline
Generic

Ugne Vaizgelaite

Darlington,Durham

Summary

Organised and dependable customer service base employment appearance with 11 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Have track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.

Overview

9
9
years of professional experience
12
12
years of post-secondary education

Work history

Technical Guide

EE
Darlington
10.2022 - Current
  • Troubleshot and repaired telephone and voicemail systems.
  • Monitored system changes and upgrades
  • Handled high volume calls to address customer inquiries and concerns.
  • Detected system defects within integrated system units and inter-assemblages through testing.
  • Managed calls during voice over Internet Protocol (VoIP) session for security and quality.
  • Advised users optimum telecommunications equipment for current performance, functionality and budgetary goals.
  • Analysed critical assets and identified weaknesses and vulnerabilities, implementing countermeasures.
  • Conducted testing to diagnose system faults.
  • Increased revenue by upselling and recommending products.

Sales advisor

John Lewis & Partners
London
05.2021 - 08.2022
  • Maintained store standards to uphold clean, professional appearances.
  • Proactively contacted prospective customers to increase sales.
  • Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
  • Sold range of goods, equipment, supplies and related services to various establishments.
  • Signed customers up to brand loyalty schemes, increasing repeat store spending.
  • Retained customers by building rapport and delivering tailored product recommendations.
  • Trained in first aid and provided first aid assistance.

Security officer

TSS
London
03.2021 - 08.2021
  • Secured doors and gates across office buildings and grounds, maintaining optimal security standards.
  • Identified safety risks by analysing reports and camera footage.
  • Monitored, authorised and recorded entrance and departure of vehicles and visitors.
  • Created hazard-free environment by reporting on building damage and irregularities.
  • Reported suspicious activities and persons to law enforcement for appropriate incident management.
  • Completed regular patrols after business hours, preventing intrusions and detecting problems.

Catering supervisor

Gather & Gather
London
10.2015 - 02.2021
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Effectively supervised 6+ staff, coordinating workflows to maximise service efficiency.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Recorded ingredients and quantity of catering supplies to maintain accurate inventory.
  • Performed HACCP audits and temperature control inspections, recording and monitoring for risk and HACCP policy compliance.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Trained both permanent and temporary staff members.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Handled day-to-day scheduling, ordering food and planning events to support catering logistics.

Education

GCSEs -

Kauno Tado Ivanausko middle school
Lithuania
09.1999 - 07.2011

Skills

  • Bi-lingual communication
  • Customer service
  • Reports
  • Business expertise
  • Excellent time keeping
  • First-aid certified
  • Team building
  • Leadership
  • Payroll administration
  • Problem-solving
  • Inbound call handling
  • Personable telephone manner
  • Complaint handling
  • Resolving issues
  • Customer-focused selling
  • Follow up calling

Timeline

Technical Guide

EE
10.2022 - Current

Sales advisor

John Lewis & Partners
05.2021 - 08.2022

Security officer

TSS
03.2021 - 08.2021

Catering supervisor

Gather & Gather
10.2015 - 02.2021

GCSEs -

Kauno Tado Ivanausko middle school
09.1999 - 07.2011

Similar Profiles

Create profile
Ugne Vaizgelaite