Ufuoma Faith Itugbu
Bolton,United Kingdom
Summary
Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Support worker
Lifeways Community Care
Chorley , Lancashire
12.2022 - Current
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Helped achieve patient independence through guided tasks and activities.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Assisted in maintaining a clean environment for improved client health.
- Encouraged social integration by facilitating community involvement opportunities.
- Provided transportation for medical appointments, ensuring timely arrival.
- Administered medication according to schedule, promoting optimal health outcomes.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Provided companionship during outings contributing to an active social life for clients.
- Participated in regular team meetings, enhancing quality of care provided.
Service executive
First Bank
Warri , Nigeria
07.2017 - 10.2022
- Strengthened client relationships by providing excellent customer service.
- Handled complaints for improved customer satisfaction.
- Ensured smooth operations with efficient problem-solving.
- Streamlined processes to enhance productivity.
- Liaised with other departments, promoting effective communication.
- Facilitated training sessions for increased staff competence.
- Managed client accounts to maintain business relationships.
- Updated company database regularly, ensuring accurate record keeping.
- Resolved complaints with proactive problem-solving and analysis.
Education
Master of Science - Data Analytics and Technologies
University of Bolton
Bolton 09.2022 - 09.2023
Bachelor of Arts - Fine and Applied Art
Delta State University
Abraka, Nigeria 01.2010 - 02.2014
Skills
- Problem escalation
- Personal care
- Meal preparation
- Finance management
- Health checks
- Intervention techniques
- Outdoor activities organisation
- Client behaviour management
- Grooming and personal care
- Documentation expertise
- Safeguarding policies
- Housekeeping management
- Learning disabilities support
- Autism Spectrum Disorder support
- Empathy for clients
- Basic life support certification
- Resilience under pressure
- Elderly assistance proficiency
- Safeguarding knowledge
- Person-Centred care
Affiliations
- Reading, outdoor
Accomplishments
New Comers award
Languages
English
Advanced
Timeline
Support worker
Lifeways Community Care
12.2022 - Current
Master of Science - Data Analytics and Technologies
University of Bolton
09.2022 - 09.2023
Service executive
First Bank
07.2017 - 10.2022
Bachelor of Arts - Fine and Applied Art
Delta State University
01.2010 - 02.2014
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