Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Ufuoma OMOLURU

DONCASTER,North Yorkshire
Ufuoma OMOLURU

Summary

Dedicated Customer Service Manager highly effective in undertaking administrative and programme management tasks. Manages data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talented in administrative oversight, recruitment processes and customer service improvements. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Take on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Enthusiastic relationship officer with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Knowledgeable teaching professional experienced delivering lectures, inspiring discussions and leading hands-on activities. Encourages students to reach personal potential through direct learning and perseverance. Versed in in-person and remote learning. Talented Mentor with experience engaging young people in personal and educational improvement schemes. Builds rapport quickly to establish trusting relationships and maximise mentorship possibilities. Committed to achieving positive outcomes for disadvantaged young adults. Committed student keen to help children and young adults reach learning potentials. Proactive and calm under pressure for responsive support. Learns quickly and implements new skills for improved outcomes.

Overview

22
years of professional experience
11
years of post-secondary education

Work history

ABM
United Kingdom, south yorkshire

Mentor
08.2023 - Current

Job overview

  • Listened actively to mentees' concerns, goals and challenges, providing empathetic understanding and personalised guidance.
  • Delivered one-on-one sessions to guide mentees through various subjects and challenges.
  • Developed and implemented training and counselling programs to address client needs.
  • Cultivated strong and trusting rapport with clients, building safe and inclusive environments.

Helping Hands
Doncaster

Support Worker
11.2022 - Current

Job overview

  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Led group activity programmes to support independence and encourage community inclusion.
  • Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.

Voila Designs
Lagos

Customer Service Advisor
10.2001 - 01.2020

Job overview

  • Recorded and processed customer data accurately
  • Offered prompt solutions to maintain customer satisfaction.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Offered detailed advice on product and service benefits.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.


Education

Lagos state university

Bachelor's from French
06.1996 - 10.2000

University overview

Festac Grammar School
Nigeria,Lagos

GCSEs from Arts
01.1989 - 06.1995

University overview

ILM
UK

ILM 2 from Business mentoring and coaching
09.2023

University overview

Skills

  • Academic advisement
  • Student counselling
  • Daily living support
  • Tutoring
  • Lesson planning
  • Secondary education
  • Student records management
  • Social integration
  • Adult education
  • Employee management
  • Skill development
  • Middle school education

Languages

English
Advanced
French
Fluent

Timeline

ILM
ILM 2 from Business mentoring and coaching
09.2023
Mentor
ABM
08.2023 - Current
Support Worker
Helping Hands
11.2022 - Current
Customer Service Advisor
Voila Designs
10.2001 - 01.2020
Lagos state university
Bachelor's from French
06.1996 - 10.2000
Festac Grammar School
GCSEs from Arts
01.1989 - 06.1995
Ufuoma OMOLURU