Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

UDUAKABASI ESET

Bury,Lancashire

Summary

A Committed manager with exceptional leadership, organizational skills and communication abilities. leads high-performing cross-functional teams, projects, company operations and business growth. Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

11
11
years of professional experience
13
13
years of post-secondary education

Work history

Support Worker

Voyage Care
Bury, United Kingdom
12.2022 - Current
  • Providing emotional support to clients, assisting with daily living activities, Monitoring their well-being, Documenting progress/ collaborating with other professionals for effective person-centered care
  • Led and organized a small team and led group activity programmed to support independence and encourage community inclusion.
  • I administered medication with rigorous planning and record-keeping.
  • I used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Ensured consistent quality improvement by developing improved personal care services, and optimizing service user satisfaction.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalized care plans.
  • Promoted personal well-being and independence, building service user confidence through social and community interaction.

Owner

FITZ.NG
Uyo, Nigeria
10.2020 - 09.2022
  • Produced fresh drinking and drained Greek-style yogurts daily, handled sales, advertising, logistics, delivery, product packaging, and social media content creation.
  • Collaborated with marketing personnel to identify and promote brand mission, values and vision.
  • Applied customer feedback to inform business strategy and foster continued loyalty.
  • Addressed operational inefficiencies, implementing actionable improvements to support business growth.
  • Liaised with vendors to achieve favorable product pricing and timely stock replenishment.
  • Reviewed financial data and reports to formulate annual and quarterly budgets.
  • Promoted company products and services on social media to increase brand awareness.
  • Developed and executed comprehensive business strategy, aligning organizational goals with market opportunities and competitive landscape.
  • Assessed operational performance, evaluating KPIs to identify and resolve underperforming areas.
  • Researched market trends and consumer behaviour to support business decision-making.
  • Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.

Human Resourse Assistant/ Graduate Intern

Human Resource Development Centre
Yaba, Lagos
01.2020 - 03.2021
  • Established job specifications or the quantitative requirements of jobs determining the number of personnel required and developing sources of manpower.
  • Monitored new technologies to increase automation opportunities in line with digitization aims.
  • Supported cost forecasting and analysis activity to improve the value of future projects.
  • Understood industry best practices to provide helpful, reliable team support.
  • Proposed innovative solutions to problems and opportunities, increasing ideas generation.
  • Met changing business and project demands through focused task prioritization and planning.
  • Collaborated with cross-functional teams to maintain project progress.

Human Resource Assistant /Administrative Officer

Cottageville Nursery and Primary School
Ikeja, Lagos
06.2018 - 10.2018
  • Drafted proposals, letters, documents and bills while maintaining records of already existing documents.
  • Managed the office environment, organized paperwork, documented and appropriately filled documents for easy referencing while also managing office stock, preparing regular reports ensuring that resources were adequately utilized and overseeing the services that keep the school running.
  • Processed payroll and resolved any payroll errors.
  • Selected, trained and performance-managed staff to build a results-focused team.
  • Used automatic tracking systems to keep the computer system updated with goods movements and proactively place new orders at optimal times.
  • Administered expenditure, preventing budget overages with successful control strategies.
  • Overhauled existing systems to increase accuracy, reducing costs and waste.
  • Used trend data and financial forecasts to establish accurate budgets aligned with operational needs.
  • Established operational and administrative procedures and enforced controls.
  • Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
  • Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
  • Monitored office inventory supplies, re-ordering for service provisions.
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
  • Created paperwork for meeting packs to enable an improved understanding of business topics.

Media Sales Executive

Propertypro.ng
Ikeja, Lagos
03.2018 - 05.2018
  • Developed new leads, followed up on potential clients, managed existing customers, closed deals and increased client’s portfolio.
  • Approached potential clients through new leads, cold calls, existing relationships, promotional events, or other means to make sales and maintained excellent relationships with already existing clients.
  • Tracked every purchase made to ensure accurate and timely completion worked to maximize sales and meet quotas in the short and long term and maintained an excellent relationship with clients as well as with management of the organization
  • Networked at industry events to build rapport and cultivate industry connections for future opportunities.
  • Optimized client retention rates, nurturing key accounts with consistent follow-through and industry-leading service.
  • Qualified new business opportunities through in-depth market research and analysis.
  • Leveraged data-driven insights to inform sales strategy and drive revenue.
  • Managed accounts from client prospecting to relationship management.
  • Employed strategic sales techniques to up-sell products and services and increase revenue.
  • Coordinated and attended client meetings to deliver status updates and cultivate consistent favourable rapport.
  • Guided account managers on methods to increase sales and fill product spaces.
  • Designed innovative branding and product strategies for client campaigns.

Subject Teacher: Literature-in-English and English Language

National Youth Service Corps- National Service
Lokoja, Kogi State
11.2016 - 10.2017
  • Developed lesson notes based on the approved syllabus and tutored students on the use of the English Language as well as oral English
  • Developed and issued educational content including notes, tests, and assignments organized supplies and resources for lectures and presentations and supervised classes to ensure all students were learning in a safe and productive environment.
  • Allocated and graded homework, assignments and tests while planning lessons in standard lesson plan format and ensuring that these lesson plan objectives comply with the states’ English and language arts standards
  • Prepare juniors and seniors for college-level writing competitions with other schools, as well as entrance examinations to senior schools, colleges or universities.
  • Planned academic courses to align with updates to the national curriculum.
  • Prepared appropriate learning resources to aid student comprehension of new concepts.
  • Prepared and presented student reports at parent-teacher evenings, offering detailed feedback and insights for individual students.
  • Implemented an engaging curriculum to support student learning objectives.
  • Selected appropriate books and teaching supports tailored to student interests.
  • Established and enforced classroom rules in line with school behavioral policy.
  • Planned and conducted periodic assessments to monitor student progress, marking tests quickly and providing detailed individual feedback.
  • Observed other instructors and lecturers, learning new techniques for future lectures and courses.

Customer Service Assistant /Administrator

AA Rescue Nigeria Limited
Uyo, AkwaIbom State
01.2016 - 10.2016
  • Conferred with customers by telephone or in person to provide information about products or services, took/entered orders, cancelled accounts, or obtained details of complaints.
  • Called prospective customers and engaged them in positive conversations with over a 75% success rate of sales.
  • Ensured confidentiality compliance and followed all policies and procedures to maintain a professional image for the company.
  • Opened and maintained customer accounts by recording account information.
  • Managed large amounts of incoming calls, generated sales leads, identified and assessed customers' needs to achieve satisfaction and built sustainable relationships of trust through open and interactive communication.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Resolved customer issues using strong interpersonal skills and conflict-resolution techniques.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Recorded customer interactions in line with company policy.
  • Followed escalation procedures to efficiently resolve complex queries.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.

On- Air- Personality

Radio Nigeria Atlantic 104.5FM
Uyo, AkwaIbom State
02.2013 - 04.2015
  • Carried out technical duties, such as working the control board and kept accurate logs.
  • Coordinated with producers to develop program materials while taking into consideration the type of shows and requests from the audience.
  • Presented music, news, sports, the weather, the time, and commercials, interviewed guests and moderated panels or discussions on their shows, talked with the audience, and helped with preparing content for programs.
  • Announced station programming information, such as program schedules and station breaks for commercials, or public service information.
  • Provided commentary for the audience during sporting events, at parades, and on other occasions.
  • Made promotional appearances at public or private events and also met with event directors to review schedules and obtain other event details

Education

Master of Employment and Labour Studies (MELS) - Employment Relations and Human Resource Management

University of Lagos
Lagos, Lagos
01.2019 - 11.2021

Bachelor of Arts - Communication Arts

University of Uyo
Uyo, AkwaIbom
11.2011 - 04.2016

A-Levels -

St. Mary’s Senior Science College
EdieneAbak, AkwaIbom
09.2005 - 05.2011

First School Leaving Certificate (F.S.L.C) - undefined

Rayfield International Nursery/Primary School
Uyo, AkwaIbom
08.2005 - undefined

Skills


  • Communication skills
  • Organizational Communication
  • Conflict Resolution
  • Research
  • Recruitment and On-boarding
  • Empathy and compassion
  • Confidentiality and compliance
  • Leadership
  • Interpersonal and Organizational Communication
  • Risk management
  • Budget management
  • Compliance understanding
  • Vendor sourcing
  • Hiring and training
  • Training and development
  • Financial administration
  • Public relations
  • Team building
  • Google Workspace
  • Knowledge of Microsoft Project, Basecamp and Smartsheet

Custom

Available on Request

Timeline

Support Worker

Voyage Care
12.2022 - Current

Owner

FITZ.NG
10.2020 - 09.2022

Human Resourse Assistant/ Graduate Intern

Human Resource Development Centre
01.2020 - 03.2021

Master of Employment and Labour Studies (MELS) - Employment Relations and Human Resource Management

University of Lagos
01.2019 - 11.2021

Human Resource Assistant /Administrative Officer

Cottageville Nursery and Primary School
06.2018 - 10.2018

Media Sales Executive

Propertypro.ng
03.2018 - 05.2018

Subject Teacher: Literature-in-English and English Language

National Youth Service Corps- National Service
11.2016 - 10.2017

Customer Service Assistant /Administrator

AA Rescue Nigeria Limited
01.2016 - 10.2016

On- Air- Personality

Radio Nigeria Atlantic 104.5FM
02.2013 - 04.2015

Bachelor of Arts - Communication Arts

University of Uyo
11.2011 - 04.2016

A-Levels -

St. Mary’s Senior Science College
09.2005 - 05.2011

First School Leaving Certificate (F.S.L.C) - undefined

Rayfield International Nursery/Primary School
08.2005 - undefined

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UDUAKABASI ESET