Open to work
UDESH ARACHCHI RATHNAYAKE
Business Support Manager
Birmingham,WEST MIDLANDS
Work preference
Summary
Offering strong background in administrative support and team coordination. Knowledgeable about managing schedules, handling communications, and facilitating smooth office operations. Ready to use and develop organisational, communication, and problem-solving skills in busy work environments.
Diligent Payroll Administrator with experience in high-volume data entry and processing. Completes processing and submission tasks within deadlines for timely staff and contractor payment. Checks document accuracy for compliant, correct payroll services.
Dedicated professional with proactive approach to housekeeping management, showcasing strong leadership and organisational skills. Demonstrates expertise in staff training and inventory management, ensuring high standards of cleanliness and efficiency. Committed to creating welcoming and immaculate environment that enhances guest satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work history
Business support manager
Tame Cleaning and Maintenance Limited
Birmingham, West Midlands
2024.08 - Current
- Prepared comprehensive reports to aid strategic planning efforts of top management.
- Liaised with HR department on recruitment and staffing issues, improving hiring procedures.
- Coordinated team meetings, resulting in better communication.
- Handled customer enquiries and complaints swiftly, heightening customer satisfaction rates.
- Developed and implemented new administrative systems for improved efficiency.
- Handled procurement activities efficiently achieving substantial cost savings year-on-year.
- Oversaw inventory management, ensuring optimal stock levels at all times.
Business support manager
P and P Hotel Consultancy
Gloucester , Gloucestershire
2023.03 - 2024.08
- Provided confident daily leadership to staff members.
- Maintained high accuracy for data entry and recordkeeping through time sheets management.
- Organised filing systems and maintained records under company data security protocols.
- Recruited, trained and managed housekeeping staff for improved work efficiency.
- Ensured cleanliness of hotel rooms by implementing strict daily cleaning routines.
- Maintained high level of guest satisfaction with attention to detail in room preparation.
- Managed staff rosters to ensure adequate coverage during peak periods.
Bar Manager
Praza by Pushkar
Birmingham, West Midlands
2021.07 - 2023.03
- Interviewed, hired, and trained staff on best bar practices, maintaining highly efficient service teams.
- Ordered beverage and equipment stock by analyzing sales and customer trends.
- Organized special events and functions, including receptions, parties, and corporate lunches.
- Negotiated supplier contracts, managed budgets, and controlled inventory.
- Crafted mouth-watering menus, ensuring food and drink options reflected current trends and pushed boundaries of customers' expectations.
- Led team to deliver outstanding hospitality operations.
- Oversaw line cleaning and cellar management.
Housekeeping Supervisor
P & P Hotel Consultancy
Birmingham, West Midlands
2019.01 - 2020.01
- Attention to detail
- Team leadership
- Laundry management
- Inter-department collaboration
- Payroll understanding
- Inventory monitoring
- Resource allocation
- Prepared rotas to create stable team coverage and meet hotel guest needs.
- Strong communication skills
- Employee training
- Provided training, support, and motivation to housekeeping team ensuring continued high standards of excellence across hotels
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency
- Completed schedules, shift reports, and other business documentation accurately and promptly.
- Completed shift reports delivering smooth handovers and efficient Back of House operations.
- Placed orders for housekeeping supplies and guest toiletries to maintain optimal inventory levels.
Education
Bachelor of Arts - Hospitality & Tourism Management
University College Birmingham
Birmingham09.2021
Diploma of Higher Education - Food and Beverageoperations
Sri Lanka Institute of Tourism and Hotel Management
Colombo 06.2018
Certificate of Higher Education - Certificate in Tourism and Hotel Management
The Open University of Sri Lanka
Kandy 09.2015
Skills
- Outgoing personality
- Problem-solving
- Employee training
- Decision making
- Inventory control
- Performance evaluations
- Cleaning and sanitation procedures
- Staff supervision
- Shift scheduling
- Recruitment
- Workflow planning
- Payroll reports generation
- Monthly reconciliations
Timeline
Business support manager
Tame Cleaning and Maintenance Limited
2024.08 - Current
Business support manager
P and P Hotel Consultancy
2023.03 - 2024.08
Bar Manager
Praza by Pushkar
2021.07 - 2023.03
Housekeeping Supervisor
P & P Hotel Consultancy
2019.01 - 2020.01
Bachelor of Arts - Hospitality & Tourism Management
University College Birmingham
Diploma of Higher Education - Food and Beverageoperations
Sri Lanka Institute of Tourism and Hotel Management
Certificate of Higher Education - Certificate in Tourism and Hotel Management
The Open University of Sri Lanka