Uchenna Akwu-ude

Experienced and dependable Customer Service officer with both Local and International experience providing assistance in a busy call center establishment. Great Communication skills and dedication to helping customers resolve issues and cultivating a positive image of the Establishment. Thrive in team environments and solo capacities. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Totally committed to following company guidelines and procedures also a dedication to attracting loyal customers.

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• Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone.
• Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service.
• Proficient understanding of Microsoft Word, Excel and Access.
• Knowledgeable of common office electronics and tech support.
• Passionate about promoting lasting customer satisfaction.
• Can utilize upselling prowess to sell additional products to customers or clients after providing assistance.
• Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.
• Capable of entering data while remaining online with several customers at once.
• Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.
• Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.
• Successful at satisfying different types of customers with creative and knowledgeable solutions.

Other than my Customer Service work, I love playing video games and some on the side Social Media influencing. If I'm not at the call center, more than likely, i am playing FIFA or Fortnite. In addition to gaming, I love movies as they are my next favorite pass time.