Uday Kumar Muchika
Glasgow,North Lanarkshire
Summary
Passionate IT professional with over 3 years of experience as a Senior Systems Engineer at Infosys, specializing in Microsoft 365, Exchange Online, and Azure AD administration. Proven track record in automating processes with PowerShell and Python, configuring secure email systems, and achieving 99% SLA compliance in resolving complex technical issues. Possesses foundational knowledge in SQL, Git/GitHub, AWS, and DevOps practices, facilitating quick adaptation to modern systems environments. Actively seeking an IT or Systems Engineering internship to apply technical skills and contribute to enterprise-level projects.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Senior systems engineer
Infosys
Hyderabad, India
10.2021 - 11.2024
Provided comprehensive Microsoft 365 and Exchange Online support to global enterprise clients.
Streamlined administrative tasks through automation using PowerShell and Python, reducing response times.
Oversaw management of user accounts, permissions, and policies within Exchange Online and Azure AD.
- Executed configuration of mail flow alongside security measures such as DNS, SPF, DKIM, and DMARC.
- Established robust Anti-Phishing and Anti-Malware policies to safeguard messaging.
- Worked collaboratively with cross-functional teams to efficiently address escalated incidents, ensuring 99% SLA compliance.
- Acknowledged for delivering outstanding client support with high satisfaction ratings.
Education
Master of Science - Information Technology with Data Analytics
University of the West of Scotland
Paisley 01.2025 - 06.2026
Bachelor of Technology (B.Tech) - Electronics and Electrical Engineering
SRKR Engineering College
Bhimaram, India 07.2017 - 08.2021
Skills
- Azure Active Directory management
- PowerShell and Python automation
- SQL database management
- Git and GitHub collaboration
- AWS fundamentals
- DevOps principles
- Technical troubleshooting
- Networking and email security
- Data analysis with Excel
- Version control systems
- Kubernetes orchestration
- System monitoring
- Quality assurance practices
- Web service deployment
- Jenkins integration
- Containerization concepts
Affiliations
- Playing and Following cricket
- Listening and Reading every day news
- Singing
- Exploring new trends and technologies
Certification
- Microsoft Certified: Azure Fundamentals – Cloud concepts, Azure services, and security basics
- Microsoft 365 Certified: Fundamentals – Core Microsoft 365 administration skills
- AWS Certified Cloud Practitioner (in progress / planned) – Intro to AWS cloud services and best practices
- Python for Everybody (Coursera) – Foundation in Python programming and automation
- SQL Fundamentals (W3Schools / Coursera) – Database management and queries
Languages
English
Fluent
Hindi
Native
Telugu
Native
Timeline
Master of Science - Information Technology with Data Analytics
University of the West of Scotland
01.2025 - 06.2026
Senior systems engineer
Infosys
10.2021 - 11.2024
Bachelor of Technology (B.Tech) - Electronics and Electrical Engineering
SRKR Engineering College
07.2017 - 08.2021