UDAY KIRAN PARISE
London,UK
Summary
Detail-oriented professional with expertise in Microsoft Office, Python, JAVA, SPSS, PMS OPERA, and SQL understanding. Adept at leveraging technical skills to enhance operational efficiency and data analysis. Committed to continuous learning and career growth within the technology sector.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Club Lounge Intern
Intercontinental London Park Lane
London, UK
04.2024 - 03.2025
- Addressed guest inquiries and requests promptly, delivering accurate information about hotel amenities, services, and local attractions to enhance guest experience
- Assist with check-in and check-out, ensuring a smooth and efficient guest experience
- Managed guest complaints and feedback tactfully and efficiently, ensuring swift resolution and high levels of guest satisfaction
- Assisted in setting up and replenishing food and beverage offerings throughout the day, maintaining the quality and appearance of all items
- Coordinated with other hotel departments, such as housekeeping, food and beverage, and concierge, to ensure seamless service delivery
- Monitored and managed stock levels to maintain uninterrupted service, ensuring timely replenishment of all supplies
- Managed the reception area for a professional and welcoming environment.
Conference and Banqueting Team Leader
JW Marriott Grosvenor House
London, UK
07.2023 - 04.2024
- I consistently ensured event spaces were flawlessly presented, exceeding client expectations and delivering outstanding results through my keen attention to detail
- Led and motivated a team of servers, driving significant improvements in guest service feedback and maintaining high team performance standards
- Proactively collaborated with the events team to troubleshoot potential set-up issues, ensuring seamless execution of a complex event with 1500 guests
- As Conference and Events Staff, prioritise adaptability and flexibility to ensure seamless experiences for clients and guests
- A proactive approach swiftly addresses challenges, contributing to event success and surpassing guest expectations
- Attending the cloakroom with diligence and efficiency, overseeing guest's belongings including coats and actively assisting with other essential tasks
- Reporting inventory management, and supporting the multiple departments to ensure we deliver beyond excellence
Process Associate
KFIN Technologies Limited
Hyderabad, India
05.2021 - 04.2023
- Leveraged expertise in foreclosure processes to analyse default servicing companies, identifying optimal loss mitigation and collection strategies
- Demonstrated exceptional interpersonal and negotiating skills by proactively engaging with members regarding past-due mortgage loan accounts
- Achieved and maintained a 98% compliance rate for foreclosure loans, upholding adherence to investor guidelines, US regulations, and company policies at the highest level
- Delivered impactful loss mitigation strategies, reducing overall investor and servicer losses by 20% through proactive claim priority protection
- Managed task distribution amongst team members for balanced workload and increased output.
- Recognized with the Best Employee Award for two consecutive quarters, demonstrating consistent excellence in achieving 100% quality standards and meeting targets error-free.
Customer Service Associate
Conneqt Business Solution
Hyderabad
10.2019 - 03.2021
- Handled customer inquiries, resolved conflicts, and provided detailed credit card information via phone, email, and in-person meetings
- Provided 100% customer satisfaction rating for account management support, assisting clients with statement understanding, activating new cards, and updating personal information
- Successfully addressed 91% of customer complaints and inquiries regarding invoicing, fraud, unauthorised transactions, and credit limit changes, surpassing departmental resolution goals by 94%
- Maintained a 95% success rate in meeting and exceeding sales Key Performance Indicators (KPIs), showcasing proficiency in promoting and selling credit card products
- Recognized as the Best Employee Award recipient for attaining a remarkable 93% sales target achievement during the quarter, demonstrating exceptional performance and dedication to meeting organisational goals at the highest level
Education
Master Of Business Administration - International Business
University of Greenwich
London 04.2023 -
Bachelors of Science - Mathematics, Electronics and Computer Science
Wesley Degree College
India 07.2019 - 07.2019
Skills
- Microsoft Office
- Python
- JAVA
- SPSS
- PMS OPERA
- SQL understanding
Custom
Advantage sport
Certification
Career Essentials in Generative AI by Microsoft and LinkedIn Power BI: Dashboards for Beginners
Languages
English
Advanced
Hindi
Fluent
Telugu
Native
Timeline
Club Lounge Intern
Intercontinental London Park Lane
04.2024 - 03.2025
Conference and Banqueting Team Leader
JW Marriott Grosvenor House
07.2023 - 04.2024
Master Of Business Administration - International Business
University of Greenwich
04.2023 -
Process Associate
KFIN Technologies Limited
05.2021 - 04.2023
Customer Service Associate
Conneqt Business Solution
10.2019 - 03.2021
Bachelors of Science - Mathematics, Electronics and Computer Science
Wesley Degree College
07.2019 - 07.2019
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