Udayini Vallapu
Bishop's Stortford,Hertfordshire
Summary
Dedicated professional with extensive expertise in customer service, customer engagement, and complaint handling. Demonstrates a service-oriented mindset and excels in workflow management and coordination. Proven leadership skills with a focus on team handling, staff education, and training. Known for delivering motivational team briefings and maintaining an engaging leadership style. Committed to enhancing customer satisfaction through effective time management, delegation authority, and constructive feedback. Hard-working individual with strong financial and cash handling abilities.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Customer service leader
Welcome Break - Pret
Bishop's Stortford, Hertfordshire
2025.08 - Current
- Enhanced customer experience by attention to detail in service provision.
- Trained team members, increased performance standards.
- Fostered positive work environment through clear leadership.
- Coordinated with other departments to ensure smooth operations.
- Encouraged feedback from customers, implemented necessary changes swiftly.
- Handled high-pressure situations calmly, maintained professional conduct.
- Resolved complex issues by effective problem-solving techniques.
- Conducted regular meetings with staff for better communication.
- Implemented customer feedback systems to enhance service quality.
- Promoted a culture of continuous improvement within the team.
- Prioritised tasks effectively for optimal productivity.
- Managed customer complaints, improved overall satisfaction.
- Ensured compliance with company policies at all times.
- Responded to customer requests with friendly, knowledgeable service and support.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Managed workflow to continuously exceed quality service goals.
- Worked with new hires to educate on various customer service tasks, product specifications and company protocols.
- Adhered strictly to policies and procedures for continued company compliance.
- Identified individual staff development needs and arranged appropriate training.
- Worked in both Kitchen & Front house and handled with good team work.
- Met customer call guidelines for service levels and handle time.
- Managed to order stock and collected delivery.
- Worked in other stores based on the high flow of customers & low staff eg.. Starbucks, Subway.
- Running both Opening & Closing shifts, handling cash, Tills & back office system work.
Team member
Welcome Break - Pret
Bishop's Stortford, Hertfordshire
2024.08 - Current
- Served customers with high enthusiasm, politely and made them happy with my energetic service.
- Delivered exceptional service that resulted in high scores from mystery shopper assessments.
- Executed tasks efficiently in high-traffic setting, ensuring smooth operations during peak hours.
- Completed tasks on time, adhering to company rules and brand standards.
- Prepared coffee, sandwiches, and baked goods while adhering to all food safety policies.
- Acquired knowledge from senior colleagues, enhancing skills and understanding of company procedures.
Education
Master of Science - Project Managment
BPP University, London, England
London 2024.07 - 2025.07
Bachelor of Technology - Electrical & Electronics Engineering
Sri Indu Institute of Engineering
Hyderabad, India 2014.06 - 2018.07
Skills
- Customer Service
- Customer engagement
- Complaint handling
- Service-Oriented mindset
- Workflow management
- Workflow coordination
- Leadership
- Team Handling
- Staff education and training
- Motivational team briefings
- Engaging leadership style
- Customer satisfaction focused
- Time Management
- Delegation authority
- Constructive feedback
- Hard Working
- Financial / Cash Handling
Affiliations
- Singing
- Blogging
- Reels
- Cooking
- Social Media
Accomplishments
Leadership Certificate
Languages
English
Fluent
Hindi
Fluent
Telugu
Native
Korean
Beginner
Thai
Beginner
Timeline
Customer service leader
Welcome Break - Pret
2025.08 - Current
Team member
Welcome Break - Pret
2024.08 - Current
Master of Science - Project Managment
BPP University, London, England
2024.07 - 2025.07
Bachelor of Technology - Electrical & Electronics Engineering
Sri Indu Institute of Engineering
2014.06 - 2018.07