Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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UCHENNA PERPETUAL ARINZE

Gravesend,Kent

Summary

A focused, self-motivated, highly reliable and flexible individual who learns quickly with enthusiasm. Enjoys responsibility and responds positively to leadership. Seeking a new challenge that will allow me to utilize skills and further my professional development. Focused social work associate driven to deliver attentive companionship and care. Firm understanding of accessibility needs and resources. Equipped to offer flexible and adaptable attitude supported by creative problem-solving and emotional intelligence.

Overview

14
14
years of professional experience

Work history

Support care worker

Oath Healthcare
Cambridge, Cambridgeshire
12.2023 - Current
  • Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
  • Counselled clients through difficult times using approved and compassionate strategies.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
  • Followed strict safeguarding regulations to ensure safe, secure handling of service users.
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Reported on clients' progress to evaluate service impact.
  • Adapted support where possible to increase service accessibility.
  • Monitored client progress and adapted support programmes to meet changing needs.
  • Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
  • Documented accurate and updated caseload records and reports to streamline process.
  • Worked in close partnership with families, friends and carers to improve care plan effectiveness.
  • Listened to clients' current struggles to signpost relevant support.

Administrative officer

FCTA
Abuja
01.2018 - 11.2023
  • Conducted research via multiple channels to compile information for staff needs.
  • Maintained orderly files with updated, easily accessible information for staff.
  • Generated written materials with meticulous attention to grammar and spelling.
  • Drafted outgoing correspondence in appropriate tone and style.
  • Addressed incoming requests for information, inquiries, and complaints.
  • Cultivated and deepened relationships with customers by providing exceptional service.
  • Organised documentation and creatives to prepare for publication.
  • Established workflow processes and implemented modifications to improve administrative operations.
  • Calculated bills for customer orders, collected fees and updated tracking system with new totals.
  • Organised filing system for important and confidential office documents.
  • Collated information for reporting purposes to enable business progress monitoring.
  • Carried out duties with strict compliance to company standards and policies.

Customer service representative

JKPEEN Oil - Supplies & Engineering Services
Lagos, Nigeria
01.2014 - 11.2017
  • Sole Representative (Abuja)
  • Offered current, accurate advice on optional solutions for concerns.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Completed thorough documentation in [Software] for each enquiry.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Applied conflict management to stressed and concerned customers.
  • Prepared necessary forms to complete transactions.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Data entry coordinator

British Gas, London
London
01.2013 - 12.2013
  • Generated data reports and created backups in archives.
  • Oversaw recruitment for clerical staff, accounting and operations teams.
  • Identified skills gaps and arranged relevant training to upskill clerical team.
  • Carried out thorough staff training with regular progress appraisals to motivate high-achieving data entry teams.
  • Managed record inventories, selecting items for digitisation according to prioritisation lists.
  • Utilised budgetary controls and resource allocation to improve efficiency.
  • Built and maintained strong working relationships with colleagues.
  • Oversaw and enforced regulatory compliance.
  • Coordinated activity across data entry projects, delegating tasks to digitisation officers and logistics personnel.
  • Upheld operational performance measures and service standards.
  • Enforced clerical team compliance with industry best practices and internal policies.

Customer service representative

DEBENHAMS STORES, LONDON
London
01.2012 - 12.2012
  • Sales Assistance
  • Offered current, accurate advice on optional solutions for concerns.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Applied conflict management to stressed and concerned customers.
  • Prepared necessary forms to complete transactions.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Junior data analyst

Paramount FM / National Youth Service Corps
Abeokuta
01.2010 - 01.2011
  • Quality assured data supplied by internal and external stakeholders to maintain accurate databases.
  • Verified and input data from external sources, confirming accuracy before integration.
  • Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.
  • Outlined needs to meet end user requirements.
  • Navigated multiple application-specific interfaces to carry out analysis.
  • Consulted with users and management to formulate guiding principles.
  • Virtualised or graphically visualised system operations to identify areas for improvement
  • Facilitated system expansion, modification and updates.
  • Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives.
  • Developed and implemented system testing plans in support of deployments.

Education

Master Degree -

University of East London
London

B.Sc. in Mass communication -

Imo State University
Imo State
/2006 - /2010

Diploma in Mass Communication -

Imo State University
Imo State

National Examination Council (NECO) -

A.A International School

West Africa Examination Council (WAEC) -

AGS Nnewi

Skills

  • Excellent Customer Service Skills
  • Positive result achiever
  • Ability to work effectively with minimum supervision
  • Compassionate care
  • Motivational leadership
  • Exceptional communicator
  • Self-motivated
  • Care plan management
  • Disability support
  • Elderly care
  • CPR certified
  • Risk assessments
  • First Aid
  • Multi-disciplinary team collaboration
  • Patient safeguarding
  • Safeguarding knowledge

Personal Information


  • Gender: Female
  • Nationality: Nigerian
  • Marital Status: Single
  • Religion: Christian

Timeline

Support care worker

Oath Healthcare
12.2023 - Current

Administrative officer

FCTA
01.2018 - 11.2023

Customer service representative

JKPEEN Oil - Supplies & Engineering Services
01.2014 - 11.2017

Data entry coordinator

British Gas, London
01.2013 - 12.2013

Customer service representative

DEBENHAMS STORES, LONDON
01.2012 - 12.2012

Junior data analyst

Paramount FM / National Youth Service Corps
01.2010 - 01.2011

Master Degree -

University of East London

B.Sc. in Mass communication -

Imo State University
/2006 - /2010

Diploma in Mass Communication -

Imo State University

National Examination Council (NECO) -

A.A International School

West Africa Examination Council (WAEC) -

AGS Nnewi

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UCHENNA PERPETUAL ARINZE