Uchenna Agu

• Elicited and documented clear, actionable business and functional requirements from stakeholders, translating them into user stories for development teams.
• Designed and optimised business processes by mapping AS-IS and TO-BE processes using BPMN in Visio, identifying technology gaps to drive operational improvements and ensure regulatory compliance.
• Applied MoSCoW prioritisation to collaboratively assess and categorise business requirements, ensuring clear alignment with stakeholder expectations and project delivery goals.Collaborated with internal business units, IT teams, and third-party vendors to align project objectives, resolve cross-functional issues, and ensure cohesive delivery.
• Applied Agile methodologies (Scrum, Kanban) to manage iterative development, prioritise tasks, and respond flexibly to evolving project needs.
• Defined and clarified project scope by understanding business problems and identifying the outcomes needed for successful delivery.
• Supported the creation and validation of test cases aligned with business and functional requirements, ensuring solution quality, traceability, and successful UAT and system testing.

Key Projects Delivered

• Led end-to-end business analysis for the migration from a legacy on-premise CRM to Salesforce Cloud, resulting in a 23% improvement in system accessibility, a 17% reduction in manual processes, and a 13% increase in customer response efficiency within six months post go-live, enhancing operational performance and user satisfaction across sales and service teams.
• Supported the successful implementation of a new Learning Management System (LMS), contributing to a 21% increase in training completion rates, a 19% reduction in administrative workload, and a 15% improvement in compliance tracking within three months post go-live, enhancing workforce development and audit readiness across the organisation.

• Delivered comprehensive end-to-end analysis across the full Software Development Lifecycle (SDLC), from initial requirements gathering to solution implementation.
• Produced and validated functional specifications and modelling artefacts including UML Use Cases, process maps, ERDs, and data models to support accurate system design.
• Supported change management initiatives by identifying impacts on business processes and ensuring effective user adoption through clear communication, training, and stakeholder engagement.
• Contributed to the development of business cases by analysing costs, benefits, risks, and alignment with strategic objectives to support informed decision-making and project approval.
• Conducted SWOT analyses to evaluate business functions or project initiatives, identifying strengths, weaknesses, opportunities, and threats to inform strategic planning and decision-making.

Key Projects Delivered

• Led business analysis activities for the delivery of a robotic chatbot solution, resulting in a 27% reduction in first-line support queries, a 19% improvement in response times for common customer issues, and a 15% increase in user satisfaction within four months, boosting service efficiency and alleviating pressure on support teams.
• Led the RFP process by defining business requirements, coordinating with stakeholders, and evaluating vendor proposals, resulting in the selection of a cost-effective solution that aligned with strategic objectives and improved service delivery.