Uchechukwu Chinedum Mazi
Data Analyst
Moston Manchester
Summary
Results-oriented data analyst with a strong background in customer service and relationship management. Skilled in data analytics, compliance monitoring, and digital tools like Power Bi, SQL, Pandas, and Power Query. Proven ability to deliver insights that drive decision-making and add value across banking and administrative functions.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Customer insight analyst intern
Shonazz Enterprises
Birmingham
09.2023 - 01.2024
- Conducting data collection and analysis for projects
- Crafting documents, including reports and presentations
- Engaging in virtual meeting and offering administrative assistance
- Proposing ideas to enhance processes and strategies
Data Analyst and Customer Service Officer
First Bank Nigeria PLC
08.2019 - 08.2022
- Collecting and analysing customers' account type and opening balances for new accounts.
- Creating monthly dashboards using data model pivot tables and visuals for reports.
- Cleaning, sorting, and filtering customer data utilizing Excel functions and tools.
- Handling customer queries, providing solutions, and advising.
- Promoting and cross-selling banking products to customers.
- Initiating various banking processes such as account conversions and debit card requests.
- Opening accounts and assisting customers with identity theft and fraud issues.
- Cross-selling financial products and building customer loyalty.
Administration Officer
First Bank Nigeria PLC
02.2018 - 07.2019
- Managing cheque book orders for customers.
- Handling requests for vouchers, forms, and data for audit purposes.
- Participating in staff personnel meetings to improve business performance.
- Ensuring efficient swift transactions for domiciled customers.
- Providing support during peak hours at the bank counter.
- Managing daily stationery and functional material for banking activities.
Teller
First Bank Nigeria PLC
08.2016 - 08.2017
- Processing bank cheques and cash transactions.
- Assisting customers with deposits and withdrawals.
- Verifying and reconciling cash drawer balances.
- Conducting over 250 customer transactions per day.
Digital Geek
First Bank Nigeria PLC
05.2016 - 10.2016
- Installing and activating mobile and quick banking services for customers.
- Resolving customer queries and providing solutions related to banking services.
- Educating customers on the benefits of using digital banking services.
- Collaborating with enrolled First Bank Monie/POS agents.
Procurement Assistant
Chinemaz Technical Nig Ltd
01.2016 - 05.2016
- Assisting with quote preparation and timely supply.
- Managing delivery items and invoices.
- Researching prices and coordinating administrative processes.
Education
Master of Science - Data Science
Manchester Metropolitan University
04.2001 -
Bachelor of Science - Environmental Resource Management
Abia State University
01.2013
West African Senior School Certificate - undefined
Rybeka Model College
01.2006
Skills
Power bi proficiency
undefinedCertification
British International Safety Organisation, 2016, Award in Health and Safety at Work (HSE Level 1), Risk Assessment Practical Application (HSE Level 2), Award in Environmental Awareness (HSE Level 3)
Personal Information
- Date of birth: 05/17/90
- Gender: Male
- Marital status: Single
Timeline
Customer insight analyst intern
Shonazz Enterprises
09.2023 - 01.2024
Data Analyst and Customer Service Officer
First Bank Nigeria PLC
08.2019 - 08.2022
Administration Officer
First Bank Nigeria PLC
02.2018 - 07.2019
Teller
First Bank Nigeria PLC
08.2016 - 08.2017
Digital Geek
First Bank Nigeria PLC
05.2016 - 10.2016
Procurement Assistant
Chinemaz Technical Nig Ltd
01.2016 - 05.2016
Master of Science - Data Science
Manchester Metropolitan University
04.2001 -
Bachelor of Science - Environmental Resource Management
Abia State University
West African Senior School Certificate - undefined
Rybeka Model College
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