Uchechukwu Osoka
Chorley,Greater Manchester
Summary
Experienced Airport Security Manager known for enhancing operational security and team performance. Led initiatives that improved screening processes and reduced security breaches. Skilled in managing large teams, ensuring compliance, and implementing advanced security protocols.
Accustomed to managing passenger security operations with focus on safety, compliance and customer service. Capable of achieving optimal security measures through leadership skills, strategic planning and hands-on approach. Specialized in risk assessment, team coordination and implementation of security protocols to ensure smooth and secure airport operations.
Overview
13
13
years of professional experience
Work History
Secondment Security Performance Improvement Lead
Manchester Airport
Manchester, Greater Manchester
04.2024 - 04.2025
- Carried out day-to-day duties accurately and efficiently.
- 21+ days of applied COVERT tests that improved body searches and x-ray screening.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked on improving security by constantly monitoring and testing the officers and keeping them up to date with SOP updates & standards.
- Contributed towards creating a secure atmosphere within the airport, facilitated comfortable travel experiences for all passengers.
- Collaborated effectively with airline personnel for seamless coordination during boarding process.
- Assisted passengers with queries for a smoother, more efficient airport experience.
- Promoted a safe environment by responding promptly to potential threats or suspicious activities.
- Conducted body searches to prevent any prohibited items from entering the aircraft.
- Made sure to delegate roles to improve lane efficiency and performance during all periods.
Development Security Team Manager
Manchester Airport Group
Manchester, Lancashire
08.2023 - 04.2024
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Inspired outstanding operational performance, leading by example by managing priorities and demonstrating expertise on mindset, personality and driving performance under pressure.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Sought timely solutions focused on LOADING to officer inefficiencies for continued smooth running of operations
- Set achievable under 10mins passenger prep & load targets, motivating team to swiftly progress and achieve in line with company goals.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
- Resolved conflicts by acting as mediator and rule enforcer as appropriate.
- Instilled dedication to brand values across assigned teams, maintaining constant high-quality professional service.
- Conducted checks and risk assessments to achieve regulatory compliance.
- Managed, motivated and developed team of 14 to consistently deliver exceptional customer service.
- Supervised operation and monitoring of CCTV footage to guarantee site safety.
- Remained calm and professional under pressure to responsibly handle security emergencies.
- Carried out regular safety investigations and risk assessments for optimised operational performance.
- Delivered first aid and medical attention as required at moment's notice when needed.
Aviation Security Officer
Manchester Airport Group
MANCHESTER, Greater Manchester
02.2022 - 08.2023
- Remained flexible in rapidly moving environment and adapted to developing situations.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Applied appropriate manual handling techniques to routinely lift and inspect passenger trays for unauthorised items.
- Exercised concentration and initiative to identify and locate potentially life-threatening devices in busy environments and under intense time pressure during hourly x-ray exercises.
- Identified dangerous and prohibited objects by conducting physical inspections and operating x-ray machines to screen cargo.
- Fully complied with industry and statutory legislation.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
- Kept entrances secure with consistent visitor, personnel and package screening.
- Processed visitor passes for customers arriving on site.
- Used security expertise and knowledge of emergency procedures to expertly manage crisis situations.
- Investigated alarms and incidents with rigorous evidence collection.
- Checked ID cards and documented details in security log.
- Secured cash and valuables against on-property loss or interference during transport.
- Created hazard-free environment by reporting on building damage and irregularities.
Security Guard
Carlisle Support Services
Salford, Greater Manchester
10.2020 - 02.2022
- Prevented security breaches through effective, reliable grounds monitoring, enhancing staff and visitor safety.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
- Analysed and produced course-of-action reports, escalating security concerns to management when necessary.
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Worked with speed and precision when screening visitors during high volume periods, maintaining strict safety standards.
- Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.
- Deterred criminal activity, vandalism and general misconduct by providing highly visible security presence and patrols.
- Rewarded for providing excellent customer service via recognition by various customers.
- Enforced safety protocols through increased video surveillance and effective access control.
- Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.
- Responded to alarms and investigated disturbances, contacting local law enforcement personnel in escalating situations.
Head Door Supervisor
Professional Security
Manchester, Greater Manchester
04.2018 - 02.2022
- Supervised grounds, employee entrances and exits and security officers on duty.
- Created safe and welcoming atmosphere for customers.
- Offered every employee, visitor and customer courteous and professional support.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Informed violators of applicable rules and removed unauthorised individuals from premises.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Secured entrances and exits via physical presence and careful monitoring of CCTV.
- Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques.
- Supervised customer-facing personnel and contract employees.
- Rendered aid to injured and ill individuals and helped paramedics provide more advanced support.
- Responded quickly to emergency situations to assess and deflect issues.
- Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Security Guard
Cordant Security
Stretford, Greater Manchester
01.2020 - 10.2020
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.
- Provided reliable, day-to-day security through thorough buildings inspections, property patrols and surveillance camera monitoring.
- Handled day-to-day and emergency incidents with calm, professional demeanour, enabling positive outcomes.
- Closely observed CCTV surveillance systems to monitor movement of goods and other personnel.
- Operated hand-held scanning and detection devices, screening individuals prior to granting establishment access.
- Increased video surveillance and improved access control measures, cutting year-on-year security incidents.
- Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.
- Responded to alarms and investigated disturbances, contacting local law enforcement personnel in escalating situations.
- Established effective access control systems, logging staff and visitor movement for accurate site records.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
Customer Service Advisor
Paymentsense LTD
Hull, East Yorkshire
01.2017 - 04.2019
- Liaise with EPOS System Partners such as EPOS Now, Retail Data
Systems, Salon IQ etc and merchant bank partners such as First Data
Merchant Solutions (FDMS), Valitor & GLOBAL - First point of contact before going to acquiring bank or
terminal leasing company. - Building rapport, engaging with negative, upset or frustrated
merchants as well as managing their accounts compliance status with
Payment Card Industry (PCI) - Scored over 95% in Quality Assessment in Data Protection
- Customer Service feedback record is impeccable. Always delivery
phenomenal customer service experience scoring between 90 to
100% in quality assessment (QA) - Part of Tech & Customer Service team for latest flagship till to
card terminal integration model that revolutionises card terminal
transactions for merchants and customers alike
Education Support Worker
Stable Futures
Willerby, East Yorkshire
11.2015 - 01.2017
- Assist 5 teachers to organise learning & horse stable
activities for 20 children and confirm adherence to routines
together in an effort to encourage teamwork. - Created trusted bond with 20 children to encourage positive
thinking about life, building on and fortifying positive self confidence
in themselves. - Kept clients engaged in social networks and communities for personal health and growth.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Tracked and documented metrics, and evaluated trends.
- Monitored clients' overall health and well-being and noted significant changes.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Senior Complaint Adviser
Npower (RWE)
Hull, East Yorkshire
01.2012 - 11.2015
- Part of Billing and Read Exceptions Team.
- Billing customers on their consumption rates.
- Being mediator between owing customers and company, and
helping customers come to reasonable settlement - Helping new and old members of team get to grips with
new/existing best practices
Education
A-Levels - Maths, Physics, IT Results: A, A, A
Cambridge Seminars Tutorial College
Cambridge06.2001
Skills
- Facility and asset protection
- Customer service
- Punctuality
- Emergency awareness
- Safety and security
- Attention to detail
- Radio communications
- Team player
- Adaptive
- Assertive
- Motivated
- Supportive
- Optimistic
- Relationship building
- Promoting healthy lifestyles
- Emergency scene management
- Incident reporting
- First aid and CPR
- CCTV operation
- Conflict resolution
- Team building
- Leadership
- Resourcefulness
- Security protocol compliance
Timeline
Secondment Security Performance Improvement Lead
Manchester Airport
04.2024 - 04.2025
Development Security Team Manager
Manchester Airport Group
08.2023 - 04.2024
Aviation Security Officer
Manchester Airport Group
02.2022 - 08.2023
Security Guard
Carlisle Support Services
10.2020 - 02.2022
Security Guard
Cordant Security
01.2020 - 10.2020
Head Door Supervisor
Professional Security
04.2018 - 02.2022
Customer Service Advisor
Paymentsense LTD
01.2017 - 04.2019
Education Support Worker
Stable Futures
11.2015 - 01.2017
Senior Complaint Adviser
Npower (RWE)
01.2012 - 11.2015
A-Levels - Maths, Physics, IT Results: A, A, A
Cambridge Seminars Tutorial College
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