Uchechi Ezeagu
Etobicoke,CA
Summary
As a highly accomplished and data-driven professional with a proven track record of driving product success, I’ve consistently delivered innovative solutions that meet business goals. With over 8 years of experience in the finance industry, I have excelled in managing cross-functional teams, streamlining product development processes, and reducing time-to-market by 20%. I am eager to leverage my strong analytical, problem-solving, and communication skills to continue delivering impactful products that enhance user experiences and drive business growth as a Product Manager
Overview
11
11
years of professional experience
Work History
Product Manager
Meerge Africa
01.2024 - Current
- Supported the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap, providing insights on features that offer high customer value
- Led initiatives to identify new product opportunities that meet market needs, driven by user research and discovery
- Involved in the creation of a mobile app designed to streamline food business operations, resulting in a 30% increase in supplier partnerships and enhanced product availability across regions
- Collaborated effectively with engineering, design, and marketing teams, ensuring successful product launches and maintaining a 95% on-time delivery rate for app updates
- Leveraged team insights to foster alignment on the product vision and drive seamless project execution
- Monitored key performance indicators (KPIs) to assess user engagement and product performance, implementing continuous improvement initiatives that elevated retention rates by 20%
- Engineered a delivery system that reduced delivery times by 20%, significantly improving customer experience and operational efficiency
- Conducted comprehensive user research, resulting in a 15% improvement in app usability ratings and guiding strategic feature enhancements
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
Product Manager
TSB Bank
06.2022 - 12.2023
- Supported the strategic re-launch of a small business loan product, attracting a new customer segment and increasing lending revenue by £1M over a two-year period
- Developed pricing models and feature enhancements based on market needs
- Conducted quarterly competitor analysis and market research to identify emerging product trends in the UK lending market, positioning the product to capitalize on a 12% growth in the SME lending sector
- Coordinated with IT, marketing, and compliance teams to enhance digital application processes, reducing application time by 25% and increasing monthly loan application volume by 15%
- Presented monthly and quarterly reports on product performance, key metrics, and project milestones to senior leadership, ensuring strategic alignment and securing approval for product expansions and new feature rollouts
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
Product Manager- Bancassurance
ZENITH GENERAL INSURANCE
04.2020 - 01.2022
- Led the product management of insurance offerings across 29 zenith bank branches, resulting in a 25% increase in product sales within the first year
- Collaborated with cross-functional teams (sales, marketing, and underwriting) to design and implement product strategies, improving cross-selling success by 30%
- Conducted market research and developed tailored insurance products, driving a 20% growth in new policy acquisitions by aligning product features with customer needs
- Monitored product performance metrics across all branches, utilizing data insights to reduce churn by 15% and refine sales strategies
- Launched sales campaigns and promotional activities, increasing customer engagement and driving an 18% boost in sales across all branches
- Coordinated with internal and external stakeholders (underwriters, legal, compliance) to ensure successful product launches, achieving a 98% on-time deployment of new products
- Set and tracked KPIs for product and sales performance, resulting in a 22% improvement in sales target achievement across branches
- Leveraged customer feedback and market data to optimize product features, resulting in a 10% enhancement of product offerings
- Managed the full product lifecycle, from ideation and development to post-launch analysis, ensuring continuous product improvements and alignment with market demands
- Streamlined sales processes, reducing time-to-close for new policies by 15%, enhancing customer onboarding and overall satisfaction
- Expanded digital sales channels by 40%, integrating online platforms for purchasing insurance products, increasing accessibility and market penetration
- Increased Bancassurance revenue by 35%, through strategic product development, collaboration with banking branches, and effective sales management
Team Lead- Sales Manager
ZENITH GENERAL INSURANCE
02.2016 - 03.2020
- Led a sales team focused on motor, fire, and general insurance products, achieving a 35% growth in team sales over one year by implementing targeted sales strategies and performance tracking
- Drove new business acquisition and client retention, resulting in a 20% increase in customer loyalty through effective policy management and personalized service
- Developed and executed sales training programs for team members on product knowledge, resulting in a 15% improvement in closing rates
- Oversaw sales forecasting and target achievement, consistently exceeding quarterly goals by 25%
- Monitored KPIs and provided performance feedback, enabling team members to reach sales targets and boost company revenue
- Collaborated with underwriters and claims teams to streamline customer experience and minimize claim processing time, improving client satisfaction by 20%
PERSONAL BANKER
STANBIC IBTC BANK
03.2014 - 01.2016
- Assisted clients in managing, tailoring, and diversifying their investment portfolios via the use of mutual funds in preparation for retirement
- Established new accounts for high net worth individuals and serviced existing accounts to maximise revenue
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs
- Developed novel approaches to sales training and implemented them for both new and current employees in an effort to increase revenue and productivity
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs
- Continually boosted branch production and revenue by 20% by consistently meeting all monthly and quarterly sales goals
- Ensured that customers were well informed with regards to lending application processes(e.g
- Vehicle finance, home loans, overdraft, credit card and personal loans
Education
Bachelor of Science - Insurance
University of Uyo
Nigeria03.2012
Master of Science - International Business
University of Hertfordshire
United Kingdom02.2024
Skills
- Product Management
- Product strategy and development
- User-centered design
- Feature prioritization
- Roadmap creation
- Sales strategy
- Stakeholder management
- Requirement gathering
- Project Management
- Cross-functional collaboration
- Agile
- Scrum
- Waterfall methodologies
- High-level reporting
- CI/CD pipeline
- Automation
- Market research and analysis
- Wireframing
- Prototyping
- Jira
- Confluence
- Slack
- Microsoft PowerPoint
- Excel
- AWS
- Jenkins
- GitHub
- Docker
Educationcertifications
- AWS Certified Solutions Architect – Associate, 2024
- MSc in Business, University of Hertfordshire, Hatfield, 2024
- BSc (Hons) in Insurance, University of Uyo – Nigeria
References
Available upon request
Coretechnicalskills
Product Management, Product strategy and development, User-centered design, Feature prioritization, Roadmap creation, Sales strategy, Stakeholder management, Requirement gathering, Cross-functional collaboration, Agile/Scrum/Waterfall methodologies, High-level reporting, CI/CD pipeline, Automation and scripting, Market research and analysis, Sales forecasting, SQL, Wireframing and prototyping (Whimsical, Figma), Jira, Confluence, Slack, Microsoft PowerPoint, Excel, AWS, Jenkins, GitHub, Docker, Mailchimp, Google Suite
Timeline
Product Manager
Meerge Africa
01.2024 - Current
Product Manager
TSB Bank
06.2022 - 12.2023
Product Manager- Bancassurance
ZENITH GENERAL INSURANCE
04.2020 - 01.2022
Team Lead- Sales Manager
ZENITH GENERAL INSURANCE
02.2016 - 03.2020
PERSONAL BANKER
STANBIC IBTC BANK
03.2014 - 01.2016
Bachelor of Science - Insurance
University of Uyo
Master of Science - International Business
University of Hertfordshire
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