Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

UCHE ESTHER NWEZI

Bolton,Greater Manchester

Summary

Results-driven IT Desk Support Technician & Data Entry Administrator with over 10 years of experience in IT technical support, data management, system repairs, and maintenance. Proven ability to troubleshoot and resolve hardware and software issues, manage data entry operations, and streamline administrative processes. Adept at improving IT efficiency and ensuring smooth data management across organizations. Currently pursuing a master’s by Research in Computing at the University of Bolton, further strengthening expertise in data-driven solutions and technological advancements.

Overview

9
9
years of professional experience
2026
2026
years of post-secondary education

Work History

IT Desk and Data Entry

JVC CONNECTIONS
Eastleigh, Hampshire
02.2025 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Capability to develop and maintain case management systems.
  • Successfully delivered on tasks within tight deadlines.
  • Experience in handling data and presenting findings to stakeholders.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Increased customer satisfaction by resolving issues.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Excellent communication, organisational, and IT skills.

Senior Technical Officer

Government of Nigeria, Ministry of Water Resources
Port Harcourt, Rivers State
11.2019 - 01.2025
  • Provided IT desk support for over 200 employees, ensuring prompt troubleshooting and resolution of software, hardware, and network issues
  • Installed, maintained, and upgraded computer systems, ensuring all devices were fully operational
  • Conducted preventive maintenance on IT equipment, reducing system downtime by 30%
  • Assisted in data management and reporting, ensuring accuracy and efficiency in information processing
  • Trained interns and junior IT staff on troubleshooting techniques and system maintenance
  • Assisted in the procurement of new hardware and software tools to keep up with evolving technological advancements.
  • Conducted system diagnostics, resulting in optimized hardware functionality.

Data Entry Administrator

Real Coustic Ltd
Port Harcourt, Rivers State
10.2015 - 08.2020
  • Managed large volumes of data entry, ensuring 99% accuracy in records and documentation
  • Developed and implemented efficient data processing systems, improving workflow productivity
  • Maintained and updated company databases, ensuring all records were secure and compliant with data protection regulations
  • Provided administrative support, including document management and report generation
  • Assisted in IT-related support tasks, integrating technical expertise with data management responsibilities

Education

MRes - Computing

University of Bolton

Postgraduate Diploma (PGD) - Information Technology

Higher National Diploma (HND) - Computer Engineering

Skills

  • IT Helpdesk Support & Troubleshooting
  • Hardware & Software Installation
  • System Repairs & Preventive Maintenance
  • Data Entry & Database Management
  • Technical Documentation & Reporting
  • Microsoft Office Suite & Excel Proficiency
  • Network Support & Security Awareness
  • Customer & User Support
  • Administrative Support & Record-Keeping
  • Time Management & Team Collaboration

Custom

Available upon request.

Timeline

IT Desk and Data Entry

JVC CONNECTIONS
02.2025 - Current

Senior Technical Officer

Government of Nigeria, Ministry of Water Resources
11.2019 - 01.2025

Data Entry Administrator

Real Coustic Ltd
10.2015 - 08.2020

Postgraduate Diploma (PGD) - Information Technology

Higher National Diploma (HND) - Computer Engineering

MRes - Computing

University of Bolton

Similar Profiles

CREATE PROFILE
UCHE ESTHER NWEZI