Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Uche Emuwa

Newcastle upon Tyne

Summary

Compassionate and dedicated professional with a strong background in customer service, health and safety compliance, and property management, now seeking a fulfilling role as a Support Worker. Passionate about enriching the lives of residents through personalised care, companionship, and support. Skilled in teamwork, communication, and emotional resilience, with a commitment to maintaining dignity, respect, and well-being for all individuals. Enthusiastic, adaptable, and eager to contribute to a positive care environment where residents feel valued and supported.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Technical support

EE Limited
Newcastle upon Tyne
02.2024 - 08.2025


  • Combined technical knowledge with effective communication to assist customers daily.
  • Configured hardware and software systems to achieve optimal performance for clients.
  • Managed several calls concurrently, maintaining high standards of customer service.
  • Provided tailored solutions based on thorough understanding of client needs, improving satisfaction levels.
  • Participated in cross-functional teams, contributing insights to enhance product development processes.
  • Ensured prompt resolutions of technical concerns, elevating the customer experience.

Cleaner

ISS Facility Services
Newcastle upon Tyne
01.2023 - 01.2024
  • Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
  • Contributed to improved health standards with meticulous cleaning routines.
  • Ensured customer satisfaction by addressing specific requests or concerns promptly.
  • Uphold privacy regulations whilst carrying out duties in sensitive areas.
  • Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.

Property manager

DIYA, FATIMILEHIN & CO
Lagos
02.2015 - 10.2021
  • Increased tenant satisfaction by 25% by addressing and resolving complaints promptly.
  • Carried out property inspections for maintaining high standard of cleanliness and repair.
  • Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
  • Negotiated lease contracts to secure favourable terms for property owners.
  • Implemented cost-effective maintenance plans leading to over 70% preservation of property value over time.

Education

Master of Science - GLOBAL LOGISTICS, OPERATIONS AND SUPPLY CHAIN MANAGEMENT

Northumbria University
09.2022 - 09.2023

Bachelor of Science - ESTATE MANAGEMENT

UNIVERSITY OF NIGERIA
NSUKKA, ENUGU
10.2007 - 03.2013

Skills

  • Hygiene & Cleanliness Standards
  • Emotional resilience
  • Confidentiality understanding
  • Professionalism
  • Health and Safety Compliance
  • Customer Service
  • Data Entry
  • Regulatory compliance
  • Effective communication
  • Customer support needs assessment
  • Stakeholder management
  • Client relationship building

Certification

  • Level 3 Diploma in Health and Social Care, IOMH, United Kingdom, In View
  • Introduction to Caregiving, ALISON, 2024
  • Elderly Care and Caring for the Disabled, ALISON, 2024
  • Fundamentals of Health and Safety in the Workplace, ALISON, 2024
  • Level 3 Diploma in Hospitality Management, CTH (IOH), United Kingdom, 01/01/23

Timeline

Technical support

EE Limited
02.2024 - 08.2025

Cleaner

ISS Facility Services
01.2023 - 01.2024

Master of Science - GLOBAL LOGISTICS, OPERATIONS AND SUPPLY CHAIN MANAGEMENT

Northumbria University
09.2022 - 09.2023

Property manager

DIYA, FATIMILEHIN & CO
02.2015 - 10.2021

Bachelor of Science - ESTATE MANAGEMENT

UNIVERSITY OF NIGERIA
10.2007 - 03.2013

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Uche Emuwa