Ubaidullah Hussain
Dewsbury,West Yorkshire
Summary
I see myself as an individual who thrives under pressure and fast paced working environments. Through my extensive career in a variety of jobs, I have acquired a skill set that can be applied in a wide range of aspects in my career.
I view myself as an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. I am proficient in using independent decision-making skills and sound judgment to positively impact company success. I am always seeking feedback on my work rate and quality, and apply any response to improving in any avenue possible.
I am dedicated to applying training, monitoring and morale-building abilities to enhance engagement and boost performance. I have developed excellent customer facing skills which has enabled me to deliver impeccable customer service throughout my career.
I also have plenty of knowledge and regard for health and safety protocols and strive to apply these as required.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Company Director
Composite Door Direct
Huddersfield, Kirklees
2022.07 - 2023.12
- Researched best practices and trends to stay abreast with developments.
- Leveraged industry expertise to navigate regulatory compliance and legal considerations.
- Developed crisis management strategies to address unforeseen challenges.
- Spearheaded strategic planning and decision-making processes aligning with mission and company interests.
- Dealt with day-to-day function of the business, as well as employee and task management.
- Maximized sales, advising customers of promotions and sales, focusing on increasing sales revenue.
Accounts Manager
BedWorld
Huddersfield, Kirklees
2020.07 - 2022.07
- Managed payroll for over 60 employees by tracking employee hours and entitlements.
- Checked payroll matched assigned budgets, reporting discrepancies.
- Processed month-end payroll for prompt staff payments.
- Organised timely processing of invoices and payments.
Customer Service Advisor
Capita
Leeds, West Yorkshire
2020.01 - 2020.06
- Communicated directly with customers to resolve product issues.
- Offered customers most efficient solutions by using work systems and protocols.
- Thoroughly investigated customer issues to find acceptable conclusion and prevent recurrence.
- Handled phone, email and web chats with consistent customer service across multiple channels.
Customer Service Advisor
Hermes
Leeds, West Yorkshire
2019.10 - 2020.01
- Offered prompt solutions to maintain customer satisfaction.
- Offered expertise with colleagues on internal communication channels to help resolve edge cases.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
Logistics Assistant
BedWorld
Huddersfield, Kirklees
2019.06 - 2019.09
- Liaised with internal departments to coordinate smooth running of material and personnel logistics.
- Liaised with suppliers and carriers to schedule timely deliveries and optimize transportation routes.
- Monitored and adjusted production schedules as directed, making adjustments for unexpected delays.
The Courts Banqueting Suite
2017.06 - 2019.01
- Part time work while studying for my A-Levels.
- This role required direct customer service on a large scale as it was waitering for large events.
- Dealt with a variety of customer complaints and demands as efficiently as possible.
Education
A-Levels -
Heckmondwike Grammar Sixth Form
Heckmondwike, Kirklees 2017.09 - 2019.05
GCSEs -
Heckmondwike Grammar School
Heckmondwike, Kirklees 2012.09 - 2017.06
Skills
- Full UK Driving License
- Excellent customer service and communication skills
- Excellent time management skills
- Thorough understanding of financial management
- Experienced in sales
- Ability to multi-task and thrive under pressure
- Leadership skills and ability to manage others as well as complete own tasks to best possible standards
- Extensive knowledge and experience with Microsoft Word and Microsoft Excel
Personal Information
- Date of birth: 12/10/2000
- Nationality: British
Timeline
Company Director
Composite Door Direct
2022.07 - 2023.12
Accounts Manager
BedWorld
2020.07 - 2022.07
Customer Service Advisor
Capita
2020.01 - 2020.06
Customer Service Advisor
Hermes
2019.10 - 2020.01
Logistics Assistant
BedWorld
2019.06 - 2019.09
A-Levels -
Heckmondwike Grammar Sixth Form
2017.09 - 2019.05
The Courts Banqueting Suite
2017.06 - 2019.01
GCSEs -
Heckmondwike Grammar School
2012.09 - 2017.06