Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Ubaidullah Hussain

Dewsbury,West Yorkshire

Summary

I see myself as an individual who thrives under pressure and fast paced working environments. Through my extensive career in a variety of jobs, I have acquired a skill set that can be applied in a wide range of aspects in my career.

I view myself as an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. I am proficient in using independent decision-making skills and sound judgment to positively impact company success. I am always seeking feedback on my work rate and quality, and apply any response to improving in any avenue possible.

I am dedicated to applying training, monitoring and morale-building abilities to enhance engagement and boost performance. I have developed excellent customer facing skills which has enabled me to deliver impeccable customer service throughout my career.

I also have plenty of knowledge and regard for health and safety protocols and strive to apply these as required.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Company Director

Composite Door Direct
Huddersfield, Kirklees
07.2022 - 12.2023
  • Researched best practices and trends to stay abreast with developments.
  • Leveraged industry expertise to navigate regulatory compliance and legal considerations.
  • Developed crisis management strategies to address unforeseen challenges.
  • Spearheaded strategic planning and decision-making processes aligning with mission and company interests.
  • Dealt with day-to-day function of the business, as well as employee and task management.
  • Maximized sales, advising customers of promotions and sales, focusing on increasing sales revenue.

Accounts Manager

BedWorld
Huddersfield, Kirklees
07.2020 - 07.2022
  • Managed payroll for over 60 employees by tracking employee hours and entitlements.
  • Checked payroll matched assigned budgets, reporting discrepancies.
  • Processed month-end payroll for prompt staff payments.
  • Organised timely processing of invoices and payments.

Customer Service Advisor

Capita
Leeds, West Yorkshire
01.2020 - 06.2020
  • Communicated directly with customers to resolve product issues.
  • Offered customers most efficient solutions by using work systems and protocols.
  • Thoroughly investigated customer issues to find acceptable conclusion and prevent recurrence.
  • Handled phone, email and web chats with consistent customer service across multiple channels.

Customer Service Advisor

Hermes
Leeds, West Yorkshire
10.2019 - 01.2020
  • Offered prompt solutions to maintain customer satisfaction.
  • Offered expertise with colleagues on internal communication channels to help resolve edge cases.
  • Investigated customer issues to find acceptable conclusion and prevent recurrence.

Logistics Assistant

BedWorld
Huddersfield, Kirklees
06.2019 - 09.2019
  • Liaised with internal departments to coordinate smooth running of material and personnel logistics.
  • Liaised with suppliers and carriers to schedule timely deliveries and optimize transportation routes.
  • Monitored and adjusted production schedules as directed, making adjustments for unexpected delays.


The Courts Banqueting Suite
06.2017 - 01.2019
  • Part time work while studying for my A-Levels.
  • This role required direct customer service on a large scale as it was waitering for large events.
  • Dealt with a variety of customer complaints and demands as efficiently as possible.

Education

A-Levels -

Heckmondwike Grammar Sixth Form
Heckmondwike, Kirklees
09.2017 - 05.2019

GCSEs -

Heckmondwike Grammar School
Heckmondwike, Kirklees
09.2012 - 06.2017

Skills

  • Full UK Driving License
  • Excellent customer service and communication skills
  • Excellent time management skills
  • Thorough understanding of financial management
  • Experienced in sales
  • Ability to multi-task and thrive under pressure
  • Leadership skills and ability to manage others as well as complete own tasks to best possible standards
  • Extensive knowledge and experience with Microsoft Word and Microsoft Excel

Personal Information

  • Date of birth: 12/10/2000
  • Nationality: British

Timeline

Company Director

Composite Door Direct
07.2022 - 12.2023

Accounts Manager

BedWorld
07.2020 - 07.2022

Customer Service Advisor

Capita
01.2020 - 06.2020

Customer Service Advisor

Hermes
10.2019 - 01.2020

Logistics Assistant

BedWorld
06.2019 - 09.2019

A-Levels -

Heckmondwike Grammar Sixth Form
09.2017 - 05.2019

The Courts Banqueting Suite
06.2017 - 01.2019

GCSEs -

Heckmondwike Grammar School
09.2012 - 06.2017

Similar Profiles

CREATE PROFILE
Ubaidullah Hussain