UBA EMMANUEL OBILAM
Furzton/ Milton keynes,Buckinghamshire
Summary
With over 15years of working experience being a Business service Manager in various Organizations. Experienced in providing good Customer and Managerial services to people and Organization with wide ranging Customer service and managerial needs. Experience of following risk assessments and service plans with problem solving and quick decision-making skills. Adherence to policies, procedures and guidance and mentoring with goal driven attitude. Ability to demonstrate with dignity and respect for both internal and external customers with excellent inter-personal and good communication skills. Energetic | Committed with trust | Win-win attitude with motivation | Polite | Presentable | Friendly and composed| Professional at all time| Organized.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work History
Business Service Manager
A2Z Company LIMITED
08.2018 - 03.2023
- Maintained good and high customer relationships and improved responses and delivery times and developed policies and procedures
- Conducted periodic appraisals of team members and identified areas for improvement and work to maintain standard
- Adhered at all times to the standards laid out in the service control policy and standard operating procedures for control
- Resolved service problems and customers complaints
- Updated service methods to improve overall efficiency which gave rise to improved productivity
- Had over 90% increase in cost reduction with improved outcome
- Performed Supervisory duties- Coached, trained and motivated over one hundred and ninety(190) staff ( Technicians, advisors, stores, administrative and security and customer service and accounts)to perform effectively
- Carried out daily , weekly ,monthly and other periodic reports to the Management of the company with recommendations for improvement and increased performance
- Directed team and service leaders to ensure that both the staff and Company met the financial goals and other business that the company assigned from time to time.
Branch Service Manager
Multimesh Communication limited, Port Harcourt Nigeria
09.2007 - 08.2015
- Maintained a safe working environment at all times for Staff and customers
- Providing personal assistance to distributors, dealers n technical personnel's
- Administering and recording daily sales services and reporting to the company's management
- Treating Customers and staff personnel with compassion, empathy and respect
- Ensuring all clients receive prompt and safe personal care; this may include but is not restricted ensuring good customer services delivering
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Calm angry callers, repair trust, identify solutions for problem resolution and design best-option solutions
- Finding potential clients through cold calling, lead research, and networking to drive sales
- Hire , Coach, Train and motivate staff for good and functional active relationshio to increase performance.
Education
Graduate diploma - technical Education
Niger Delta UNIVERSITY , WILBERFORCE INLAND
BAYELSA, NIGERIA 12.2013 - 11.2016
HND - Business Administration and Management
Federal Polytechnic Oko
2000
GCSEs - SECONDARY SCHOOL CERTIFICATE
Immaculate Conception Seminary
umuahia, Abia NIGERIA 09.1984 - 06.1990
First school leaving Certificate - undefined
Egbelu Community School
1983
Languages
English
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Skills
- Knowledge of [Software]
- [Type] Management
- Public relations
- Communication skills
- Problem-solving
- Time management
- Leadership
Timeline
Business Service Manager
A2Z Company LIMITED
08.2018 - 03.2023
Graduate diploma - technical Education
Niger Delta UNIVERSITY , WILBERFORCE INLAND
12.2013 - 11.2016
Branch Service Manager
Multimesh Communication limited, Port Harcourt Nigeria
09.2007 - 08.2015
GCSEs - SECONDARY SCHOOL CERTIFICATE
Immaculate Conception Seminary
09.1984 - 06.1990
HND - Business Administration and Management
Federal Polytechnic Oko
First school leaving Certificate - undefined
Egbelu Community School
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