Joanna Lika

• Managed daily administrative operations, ensuring accuracy and efficiency across all processes.
• Raised invoices and self-bills, maintaining accurate financial records and ensuring timely payments.
• Kept customer accounts up to date, monitoring outstanding balances and processing transactions within the company system.
• Entered and maintained invoice data, ensuring all records were accurate and compliant.
• Coordinated with drivers to organise collections and deliveries, ensuring smooth daily operations.
• Booked and scheduled jobs using the company’s internal system, optimising workflow and efficiency.
• Communicated with door trade and commercial customers, providing pricing information and responding to enquiries professionally.
• Set up new customer accounts and added new locations to the system with precision and attention to detail.
• Handled incoming and outgoing phone calls, delivering excellent customer service.
• Scheduled jobs for the following day while ensuring the successful completion of current tasks.
• Oversaw operational processes to ensure nothing was overlooked, supporting the smooth running of the business.

• Fostered positive work environment, leading to improved team morale.
• Monitored daily sales using point-of-sale systems, maintaining accurate records.
• Monitored restaurant performance to identify and implement improvement initiatives.
• Trained new staff members to maintain quality of service delivery.
• Boosted cafe's reputation with proactive conflict resolution strategies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
• Implemented innovative menu changes, resulting in increased patronage.
• Built loyal customer base by creating welcoming environment with top quality service.

• Led by example in delivering high-quality customer care, greeting guests with warmth and professionalism.
• Resolved customer issues calmly and efficiently, achieving positive outcomes with minimal disruption.
• Reduced equipment loss and misuse through effective supervision and staff training.
• Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
• Led by example in providing customers with attentive, professional restaurant service.

• As a Front of House Assistant at Taverna Harrogate, I welcomed guests warmly, managed reservations, and ensured a smooth dining experience. I assisted with seating arrangements, took orders, and provided attentive service to enhance customer satisfaction. Additionally, I handled customer inquiries, maintained a tidy dining area, and supported the team in delivering exceptional hospitality

• Drafted clear, persuasive copy for adverts and sponsored posts.
• Boosted online presence through regular updates and posts on various social media channels.
• Utilised SEO techniques to drive traffic towards company website.
• Assisted in organising successful social events for client networking and exposure.

• As a bar waitress at the Old Swan Hotel, I delighted guests with impeccable service, skillfully crafted cocktails, and ensured a vibrant and inviting atmosphere. I managed orders with flair, maintained stock levels with precision, and worked collaboratively to create memorable experiences for our guests.
• Processed cash, credit card and voucher payments using POS terminals.
• Delivered quality food and beverage service to over 500 guests per shift.
• Worked in fast-paced hotel environments and provided guests with friendly and attentive service.

• As a Receptionist Assistant at Zephyros Hotel, located in Grecce, I excelled in providing a warm welcome to guests, efficiently managing check-ins and check-outs, and handling reservations with meticulous attention to detail. I assisted in coordinating guest requests, ensuring smooth communication between departments, and maintaining a professional and welcoming atmosphere in a culturally diverse environment. My role also involved managing administrative tasks, such as answering inquiries, managing phone calls, and supporting the front desk team in delivering exceptional customer service throughout guests' stays.