Tyrone Taylor
Leighton Buzzard,LU7
Summary
IT professional with expertise in Microsoft 365 administration, device and application management, and network infrastructure. Proven problem-solving skills and effective communication across organizational levels. Experienced in server management, security measures, and exam delivery support. Focused on mentoring, teamwork, and operational efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work history
Senior IT Systems Engineer
RA Information Systems
Chesterfield
11.2022 - 09.2025
- Deployed to client sites across London, delivering end-to-end IT support.
- Managed Microsoft 365, MDM (Windows & Apple), user/application deployment, and VMs.
- Configured and maintained Wi-Fi, RADIUS, switches, routers, and firewalls.
- Delivered deskside support and maintained BAU applications.
IT Systems Engineer
Ealing, Hammersmith & West London College
London
03.2022 - 11.2022
- Orchestrated recovery from critical business incident in partnership with vendors.
- Managed HPE network devices, servers, SAN storage, Aruba Wi-Fi, and Fortinet firewalls.
- Maintained Hyper-V virtual servers, Active Directory, Google Workspace, and Azure AD.
- Led team of six technicians to ensure optimal performance and support.
IT Systems Administrator
CREST (International)
Coventry
04.2019 - 03.2022
- Managed corporate devices via Azure AD and Intune MDM.
- Procured, deployed, and supported Windows 10 laptops, iPhones, and printers.
- Implemented antivirus monitoring and incident recovery.
- Maintained firewalls, switches, and exam delivery infrastructure.
IT Network Engineer
Harrow School
Harrow on the Hill
04.2017 - 04.2019
- Managed Ruckus Wi-Fi, Palo Alto firewalls, HP switches, Dell servers, and Hyper-V environments.
- Administered Microsoft 365 and on-premises Exchange 2010 systems.
- Ensured email security through Mimecast and maintained backups using Veeam.
- Provided support for VLE applications such as Firefly and managed AD/SCCM environments.
IT Service Analyst
Tristar Worldwide Chauffeur Services
West Drayton
05.2016 - 04.2017
- Provided technical support for end-users by troubleshooting hardware and software issues.
- Collaborated with cross-functional teams to implement IT solutions that enhanced operational efficiency.
- Developed and maintained comprehensive documentation for IT processes and procedures.
- Conducted regular system audits to ensure compliance with company policies and security standards.
IT Service Project Officer / Supervisor
Uxbridge College
Uxbridge
04.1999 - 11.2015
- Led IT service projects, ensuring alignment with organisational goals and regulatory standards.
- Coordinated cross-functional teams to implement technology solutions and enhance service delivery.
- Managed incident response processes, providing timely resolution and minimising service disruption.
- Developed training programmes for team members, fostering skill enhancement and knowledge sharing.
Education
10 O Levels (Grades A–D) - English, Mathematics & Commerce
Reynolds High School
Skills
- Adaptability and problem-solving
- Effective communication
- Instructing and mentoring
- Team collaboration
- Microsoft 365 administration
- Device and application management
- Network infrastructure management
- Server administration
- Security and resilience strategies
- Exam delivery support
- Quality assurance oversight
Websites
Certification
- ITIL 4 Foundation – 2023
- Level 3 Award in Education & Training (City & Guilds) – 2017
References
Available on request.
Hobbies and Interests
Photography and image editing using industry-recognised software, Playing a musical instrument proficiently, Teaching life skills within the local community
Affiliations
- I enjoy working with other musicians. I enjoy photography
Timeline
Senior IT Systems Engineer
RA Information Systems
11.2022 - 09.2025
IT Systems Engineer
Ealing, Hammersmith & West London College
03.2022 - 11.2022
IT Systems Administrator
CREST (International)
04.2019 - 03.2022
IT Network Engineer
Harrow School
04.2017 - 04.2019
IT Service Analyst
Tristar Worldwide Chauffeur Services
05.2016 - 04.2017
IT Service Project Officer / Supervisor
Uxbridge College
04.1999 - 11.2015
10 O Levels (Grades A–D) - English, Mathematics & Commerce
Reynolds High School
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