Summary
Overview
Work History
Education
Skills
Custom
Languages
Timeline
Generic
Tynara Yunilda Captiao de Oliveira Neto

Tynara Yunilda Captiao de Oliveira Neto

Newham,United Kingdom

Summary

I am a highly motivated individual with strong people skills, a patient demeanour, and positive energy. I have two years of experience managing social media for my small business.

Which specialises in creating thoughtfully curated gift boxes designed to bring joy and magic to every occasion. Additionally, I have four years of experience assisting in my mum’s pastry shop, where I helped with order management and provided excellent customer service to clients. I excel in managing multiple tasks efficiently, meeting deadlines, and maintaining a professional attitude in high-pressure environments. I have also completed an online business management course, further enhancing my organizational and leadership skills. Currently, I am pursuing a Level 2 Applied Science diploma in college, working towards my long-term goal of becoming a general surgeon.

Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Seasoned in customer-facing roles with focus on retail environments. Capable of enhancing customer experience and store profitability through exceptional product knowledge and service skills. Bring flair for visual merchandising and inventory management, ensuring optimal store presentation and stock levels.

Overview

6
6
years of professional experience

Work History

Social Media Manager

My Little Enchanted
01.2021 - 03.2025
  • Managed and created engaging content for social media platforms, increasing brand awareness and engagement
  • Oversaw development of campaigns tailored to highlight thoughtfully curated gift boxes
  • Analyzed metrics to optimize content strategies and improve audience reach
  • Optimised SEO practices for improved website traffic.
  • Facilitated partnerships with influencers to extend reach and boost reputation.
  • Increased sales by 5% by keeping up with social media trends

Shop Assistant

Family Bakery Business
City of London, Newham
01.2023 - 01.2025
  • Played a key role in daily operations, including managing inventory, handling cash transactions, and assisting with customer orders
  • Helped prepare and organize bakery products for sale, ensuring high standards of presentation and quality
  • Provided friendly and attentive customer service, building strong rapport with regular customers
  • Ensured that the shop ran smoothly by multitasking across various responsibilities, including cleaning, stocking, and front-of-house tasks
  • Upheld company policies whilst dealing with returns and exchanges.
  • Facilitated smooth checkouts with efficient bagging and wrapping practices.
  • Updated window displays regularly for fresh store appeal.
  • Handled cash register efficiently, ensuring accurate transactions.

Assistant

Pastry Shop (Family Business)
01.2019 - 07.2022
  • Assisted with order management and preparation to ensure timely and accurate service
  • Welcomed and interacted with clients, providing excellent customer service
  • Maintained clean and organized workspace to meet health and safety standards
  • Regularly updated shelf labels to maintain pricing accuracy throughout store.
  • Identified and reported damaged or missing inventory to supervisor promptly.
  • Facilitated efficient customer service by accurately locating requested items.

Education

Level 2 - Applied Science

Newham College
London
09.2024 - 7 2025

Skills

  • Telephone skills
  • Customer Service
  • Positive attitude
  • Friendly Looking
  • Grocery product familiarity

Custom

Available upon request.

Languages

Portuguese
Advanced
C1

Timeline

Level 2 - Applied Science

Newham College
09.2024 - 7 2025

Shop Assistant

Family Bakery Business
01.2023 - 01.2025

Social Media Manager

My Little Enchanted
01.2021 - 03.2025

Assistant

Pastry Shop (Family Business)
01.2019 - 07.2022
Tynara Yunilda Captiao de Oliveira Neto