Tylor Leeds
Mansfield,Nottinghamshire
Summary
A skilled professional with expertise in customer retention techniques and CRM proficiency, adept at financial forecasting and strategic decision-making. Demonstrates strong capabilities in cross-selling techniques and pipeline management, supported by comprehensive product knowledge. Known for being an open and clear communicator, committed to driving business growth through effective strategies.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
Work history
Account Development Representative
XMA
Nottingham
2025.12 - Current
- Supported team in maintaining accurate records of client interactions and follow-up actions with the use of CE.
- Participated in training sessions to enhance knowledge of products and services offered.
- Engaged in regular communication with leads to nurture relationships and understand their needs.
- Addressed customer complaints promptly, ensuring high levels of satisfaction.
- Managed key accounts, resulting in stronger relationships and higher retention rates.
Inside sales representative
XMA
Nottingham
2024.09 - 2025.12
- Developed relationships with clients to understand their needs and recommend appropriate solutions.
- Utilised CRM software to manage customer information and track interactions for follow-up actions.
- Responded to customer inquiries promptly, ensuring a high level of service and satisfaction.
- Managed internal sales process for enhanced productivity.
Internal account manager
XMA
Nottingham
2024.01 - 2024.09
- Developed strong relationships with clients to ensure satisfaction and retention.
- Coordinated internal processes to effectively address client needs and inquiries.
- Managed project timelines and deliverables to meet client expectations consistently.
- Conducted regular follow-ups with clients to gather insights and enhance service quality.
- Provided training and support to new team members to foster a collaborative environment.
Education
A-Levels - PE
The Manor Academy
Mansfield, Nottinghamshire 2014.01 - 2015.12
A-Levels - BTEC Sport
The Manor Academy
Mansfield, Nottinghamshire 2014.01 - 2015.12
A-Levels - Business
The Manor Academy
Mansfield, Nottinghamshire 2014.01 - 2015.12
GCSEs -
The Manor Academy
Mansfield, Nottinghamshire 2009.01 - 2013.12
Skills
- Customer retention techniques
- CRM proficiency
- Financial Forecasting
- Cross-selling techniques
- Pipeline Management
- Product knowledge
- Strategic decision-making
- Open and clear communicator
Affiliations
- Football
- Gym
References
References available upon request.
Timeline
Account Development Representative
XMA
2025.12 - Current
Inside sales representative
XMA
2024.09 - 2025.12
Internal account manager
XMA
2024.01 - 2024.09
A-Levels - PE
The Manor Academy
2014.01 - 2015.12
A-Levels - BTEC Sport
The Manor Academy
2014.01 - 2015.12
A-Levels - Business
The Manor Academy
2014.01 - 2015.12
GCSEs -
The Manor Academy
2009.01 - 2013.12