Tsz Yin Leung
London
Summary
Diligent professional with exceptional attention to detail and strong organisational skills. Demonstrates efficiency in managing time effectively and prioritising tasks. Proven track record of quickly mastering new skills and contributing to team success, or working independently.
Work history
Service Assistant
Mrs Chew's Chinese Kitchen
Stratford, Newham
01.2024 - Current
- Welcomed customers and introduced menu options to enhance the dining experience.
- Collected food orders to ensure prompt service delivery.
- Maintained a fully stocked bar and drink service areas for efficient operations.
- Ensured cleanliness of preparation and serving areas to meet health standards.
Retail Volunteer
Crisis
Hackney
11.2023 - 01.2024
- Designed visually appealing in-store and window displays to boost foot traffic.
- Accurately tagged products with price tags and stickers to enhance visibility.
- Processed card and cash payments efficiently using POS register system.
- Ensured proper handling of donations and donated items for seamless integration.
Restaurant Waiter
Café de Itamomo
Hong Kong
10.2022 - 02.2023
- Prepared restaurant for service by assisting with set-up and cleaning.
- Welcomed guests efficiently in high-pressure environments, ensuring exceptional customer care.
- Calculated charges, issued bills and collected payments to prevent discrepancies.
- Processed cash and card transactions swiftly to minimise waiting times and enable quick table turnover.
Service Assistant
Peking Boat Takeaway
Sidcup
09.2021 - 10.2021
- Maintained clean and organised service area to enhance customer experience.
- Prepared and packaged Asian food for efficient delivery and collection.
Administrative Assistant
Hang Tau Golden Dragon Engineering Limited
Hong Kong
06.2019 - 06.2021
- Independently managed daily administrative operations within a small engineering company.
- Assisted with payroll administration, UK pension processing, cash handling, cheque processing, and basic bookkeeping duties.
- Maintained company records, operational documents, and data entry systems.
- Reviewed and organised company documents and project-related paperwork.
- Handled incoming and outgoing calls to support daily office operations.
- Managed office supply inventory and prepared purchase orders when required.
- Maintained records of daily site operations and quality inspection documentation.
Restaurant Waiter
Café 100%
Hong Kong
11.2018 - 06.2019
- Delivered exceptional customer care to high volumes of guests in fast-paced environments.
- Processed cash and card payments swiftly, reducing customer waiting times.
- Communicated regularly with kitchen and bar staff to optimise front of house operations.
Education
GCSEs - Information Technology
07.2015 - 05.2016
- Vocational English - C, Level 3
- Mathematics - Merit, Level 3
- Vocational Chinese - Pass, Level 3
A-Levels - Business, Accounting and Financial Studies (Accounting)
08.2009 - 05.2015
Skills
- Customer service
- Communication
- Pressure management
- Team collaboration
- Problem-solving
- Attention to detail
- Responsibility
- Numeracy
Timeline
Service Assistant - Mrs Chew's Chinese Kitchen
01.2024 - Current
Retail Volunteer - Crisis
11.2023 - 01.2024
Restaurant Waiter - Café de Itamomo
10.2022 - 02.2023
Service Assistant - Peking Boat Takeaway
09.2021 - 10.2021
Administrative Assistant - Hang Tau Golden Dragon Engineering Limited
06.2019 - 06.2021
Restaurant Waiter - Café 100%
11.2018 - 06.2019
Youth College - GCSEs, Information Technology
07.2015 - 05.2016
CCC Kei San Secondary School - A-Levels, Business, Accounting and Financial Studies (Accounting)
08.2009 - 05.2015
Certification
Graded Examination in Spoken English (GESE) by Trinity College London
Basic English 1: Elementary by King's College London
Basic English 2: Pre-Intermediate by King's College London
English for Academic Study by Coventry University
Communication and Interpersonal Skills at Work by University of Leeds and Institute of Coding
Food Allergy and Intolerance Training, Food.gov.uk, Passed on 14/05/2026
Food Safety & Hygiene (Level 2), iHASCO, Passed on 18/06/2024
Food Allergy Awareness, iHASCO, Passed on 18/06/2024