Tyler Ross
Warrington,Cheshire
Summary
Dedicated professional with expertise in effective communication, both in-person and virtually. Demonstrated skills in deadline management and prioritisation, consistently delivering concise information. Adaptable and calm under pressure, with nearly a decade of experience in hospitality and customer service. Committed to fostering team collaboration and leveraging extensive research project experience for organisational success.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Manager
Heaths Kitchen
Warrington
2024.01 - Current
- Represented the business and expanded range of suppliers through proactive in-person outreach during a hospitality convention
- Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
- Managed inventory to avoid stock shortages or excesses.
- Developed promotional strategies, and organised events, attracting more customers and business.
- Improved customer satisfaction by delivering prompt and professional service.
- Trained new staff members to maintain quality of service delivery.
- Coordinated between kitchen staff and servers during peak hours ensuring seamless service.
Supervisor
Terrace Bistro
Warrington
2020.08 - 2022.10
- Enhanced team productivity with clear communication and delegation.
- Fostered a positive work environment encouraging teamwork amongst staff members.
- Provided excellent customer service, resulting in repeat business.
- Supervised events ensuring smooth operations from start to finish.
- Maintained high standards of hygiene and cleanliness in all areas to ensure compliance with health and safety regulations.
- Upheld punctuality among staff members enhancing overall operational efficiency.
- Streamlined procedures for efficiency, reducing waiting times for guests.
- Assisted in end of day/week/month financial reports.
Front of house staff
Greene King
Warrington
2019.06 - 2020.08
- Coordinated with other front-of-house staff for efficient operations during peak hours.
- Ensured cleanliness in dining areas with regular inspections.
- Managed reservations for effective allocation of tables and booths.
- Improved customer satisfaction by delivering exceptional service.
Volunteer library assistant
Warrington Livewire
Warrington
2018.01 - 2018.04
- Front-facing customer service role. Assisting customers with book reservations, loans, and using the computer.
- Indexing bookshelves and dealing with returns.
- Handled inter-library loans effectively for smooth borrowing experience.
Education
Master of Science - Politics and International relations
Liverpool Hope University
Liverpool 2024.10 - 2026.01
Bachelor of Arts - Politics and International relations
Liverpool Hope University
Liverpool 2021.10 - 2024.05
A-Levels - Politics, Business, Music performance and production
Priestley College
Warrington 2019.09 - 2021.06
GCSEs -
Bridgewater High School
Warrington 2014.10 - 2019.07
Skills
- Effective communication in-person and virtually
- Punctuality
- Strong work ethic
- Research project experience
- Concise information delivery
- Deadline management and prioritization
- Calm under pressure
- Adaptability
- Team collaboration
- Leadership skills
- Customer service excellence
- Proficiency in Micrsosoft Excel, Powerpoint, and Word
Affiliations
- Playing various instruments, and songwriting.
- Debate and discussion
- Human rights activism
- Travel
- Hiking and camping
Accomplishments
Awarded a research scholarship due to outstanding research work within university projects.
Led the Liverpool Hope Politics society to win society of the year twice as vice president and treasurer, through charity fundraising, event planning, and collaborating with the university and other societies.
Certification
Multiple Amnesty International coursework certificates, notably: "Fossil fuels, climate change, and human rights", "Introduction to human rights education", and "The universal declaration of human rights".
References
References available upon request.
Timeline
Master of Science - Politics and International relations
Liverpool Hope University
2024.10 - 2026.01
Manager
Heaths Kitchen
2024.01 - Current
Bachelor of Arts - Politics and International relations
Liverpool Hope University
2021.10 - 2024.05
Supervisor
Terrace Bistro
2020.08 - 2022.10
A-Levels - Politics, Business, Music performance and production
Priestley College
2019.09 - 2021.06
Front of house staff
Greene King
2019.06 - 2020.08
Volunteer library assistant
Warrington Livewire
2018.01 - 2018.04
GCSEs -
Bridgewater High School
2014.10 - 2019.07