Tyler Potter
Heath Hays,Staffordshire
Summary
Lived in London until the age of 18 before moving with family to the midlands. Looking to take on a challenge progressing the career ladder. A quick learner with strong decision-making aptitude and the ability to perform under pressure. Ultimately, career goals include IT, broadband, web design and game development however is currently open to exploring other fields with versatility. Dedicated professional with a strong foundation in customer service and mobile diagnostics, complemented by expertise in Excel/MS Word and operating systems. Demonstrates a commitment to quality control and procedure adherence, with proven skills in inventory software and safety compliance. Adept at website development, answering phone lines, and food preparation, showcasing a versatile skill set that includes cashier duties and decision-making aptitude.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Mobile Operator
SK TES
Cannock, Staffordshire
2021.09 - 2025.07
- Working in IT diagnostics, servicing mobile phones, laptops, game consoles, tablets and smart watches analysing both software and hardware.
- Grading electronics in accordance to software and hardware faults, adhering to company guidelines.
- Efficiency in inventory software and quality inspection.
- Successfully delivered on tasks within tight deadlines, providing technical support to colleagues, working well independently and within a team.
Crew Member
McDonald's
Cannock , Staffordshire
2020.02 - 2021.09
Crew Member
McDonald's
Burton-On-Trent, ENG
2018.01 - 2020.02
- Gained 4 out of 4 stars and progressed to Crew Trainer.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Resolved customer complaints quickly, restoring trust in our service quality.
Sales Assistant
The Works Stores Ltd
2017.07 - 2017.12
- Greeted customers in a timely fashion while quickly determining their needs and making reccomendations.
- Assisted customers with product selection for optimal satisfaction.
- Maintained knowledge of current sales and promotions.
- Completed all cleaning, stocking and organising tasks in assigned sales area.
- Contacted other store locations to determine merchandise availability.
Office Assistant/Receptionist (Work Experience)
Job Centre
2016.05 - 2016.06
- Efficient use of printing and copying equipment, scanning and filing documents physically and digitally using personal filing systems.
- Work as part of a team and to communicate with my colleagues effectively.
- Welcomed visitors with warm and professional manner.
- Improved team effectiveness by maintaining up-to-date records and files.
- Facilitated internal communication by delivering messages efficiently.
Sales Assistant (Work Experience)
Officers Club London
London
2016.04 - 2016.05
- Warmly greeted customers and recommended merchandise to customers based on their needs.
- Maintained knowledge of current sales and promotions and policies.
- Completed all cleaning, stocking and organising tasks in assigned sales area.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Managed till operations smoothly, reducing waiting time for customers.
- Collaborated effectively with team members to meet sales targets.
- Improved customer service by efficiently handling queries and complaints.
Service Assistant
Venice Pizza
2015.09 - 2016.03
- Facilitated smooth operations during busy periods with multi-tasking abilities.
- Processed card and cash payments accurately to prevent losses.
- Maintained a calm demeanour during peak hours to ensure excellent service delivery.
- Greeted all customers cheerfully on arrival, creating a welcoming environment.
- Ensured cleanliness of the restaurant with regular cleaning and housekeeping.
Education
NVQ Level 2 - Business
Leyton Sixth form
Leyton, Waltham Forest 2015.09 - 2016.07
NVQ Level 3 - IT
Waltham Forest College
London 2016.09 - 2017.06
Skills
- Customer Service
- Electronics Diagnostics
- Excel/MS Word
- Operating Systems
- Admin
- Website Development
- Cashier
- Decision-Making aptitude
- Quality control commitment
- Inventory software expertise
- Procedure adherence
- Basic mathematics proficiency
- Headset/Intercom and phone lines
- Stocking
- Safety compliance
- Motivated and Hard-working
- Quick Leaner
- Pressure handling
- Food product hygiene compliance
- Quality inspection techniques
- Computer literate
References
References available upon request.
Timeline
Mobile Operator
SK TES
2021.09 - 2025.07
Crew Member
McDonald's
2020.02 - 2021.09
Crew Member
McDonald's
2018.01 - 2020.02
Sales Assistant
The Works Stores Ltd
2017.07 - 2017.12
NVQ Level 3 - IT
Waltham Forest College
2016.09 - 2017.06
Office Assistant/Receptionist (Work Experience)
Job Centre
2016.05 - 2016.06
Sales Assistant (Work Experience)
Officers Club London
2016.04 - 2016.05
Service Assistant
Venice Pizza
2015.09 - 2016.03
NVQ Level 2 - Business
Leyton Sixth form
2015.09 - 2016.07