Tyler Pegg

Seconded Supervisor — Mitie Security

• Managed end-to-end recruitment through PageUp, including reviewing CVs, scheduling and conducting interviews, completing Stage 1 & 2 documentation, and networking with job centres to maintain candidate pipelines
• Processed onboarding and Right to Work compliance, conducting in-person RTW re-checks via RightCheck/MyCheck and completing Colleague Amendment Forms (CAFs) and Contract Change Assignment Schedules (AS lines)
• Managed officer scheduling on Workplace+, handling blowout cover via live call control, reviewing gaps using ops tools, applying correct reason codes, and processing manual book-on and check call data
• Set up and maintained MerlinX, Kallidus, Security Assist and MyMitie Teams accounts for new starters, processed password resets, and liaised with Centre Point for SIA renewals and new starter registration
• Completed Assignment Training Competency Records (ATCRs) and processed weekly/bi-weekly training reports covering the CWC tracker and Kallidus completion data
• Supported the setup of a Mitie SIA-verified CCTV Training Room, including the risk assessment, room preparation, measurements, and photographic/video evidence submitted for approval
• Produced and reviewed SOM/ODL KPI packs covering performance scores, disciplinaries, mandatory training compliance, CCTV licensing, SIA licence checks, ID card compliance, and MSC scores including Book-On %
• Reviewed P1–P4 scorecard data, supported officers with lower performance outcomes, and contributed to regional con calls on scorecard results
• Reviewed SCIT and IRC daily crime data, processed SOC intelligence alerts covering fraud, general and OCG threats, and produced CCTV timelines and written statements for CIR reports to deadline
• Managed AskHR tickets and supported ER processes including PIPs, letters of concern, suspensions and disciplinaries, including note-taking and written correspondence
• Conducted welcome back meetings, processed 7-day amendments, and completed Officer Evaluations on Power Apps with corresponding WP+ site visit logs
• Managed the weekly regional Teams con call, maintained awareness of the DM duty roster and escalation contacts, processed Mitie ID card requests, carried out ODL van and fuel card checks, and closed down escalations with ECO numbers

• Delivered industry-leading customer service while maintaining a safe and secure retail environment for colleagues and customers.
• Proactively deterred theft, violence, and public order offences through high-visibility presence, behavioural analysis, and effective conflict management.
• Conducted regular internal and external patrols, identifying risks and taking immediate action to prevent incidents.
• Utilised advanced CCTV systems to monitor historic footage, detect suspicious activity, and support the reduction of crime and stock loss.
• Deployed Body Worn Video (BWV) or CWC to enhance evidence gathering, de-escalate incidents, and improve overall safety.
• Responded swiftly to alarms (EAS) and incidents, ensuring minimal disruption to store operations and maintaining business continuity.
• Produced detailed, accurate incident reports to support investigations and continuous improvement of security procedures.
• Built strong working relationships with store management, providing clear communication and security updates to support decision-making.
• Liaised effectively with police and local crime partnerships, contributing to intelligence sharing and coordinated crime reduction strategies.
• Conducted health and safety risk assessments, identifying hazards and implementing control measures to reduce workplace risks.
• Maintained strict access control procedures, including supervising visitor sign-ins and ensuring accurate record keeping.
• Demonstrated excellent communication and interpersonal skills when engaging with customers, colleagues, and external stakeholders, ensuring professionalism at all times.

• Fostered good relations with local businesses, leading to increased cooperation on safety issues.
• Maintained peace and order during public events, contributing to overall event success.
• Coordinated effectively with law enforcement agencies for prompt response to incidents.
• Reduced instances of vandalism through active patrolling at night.
• Conducted foot patrols routinely to deter crimes and anti-social behaviours.
• Conducted regular checks on street lighting and other amenities for immediate reporting of faults or damages.
• Managed detained shoplifters until police arrival to ensure overall safety.

• Assisted and worked on doors within Apple stores across the UK, maintaining a safe environment for high-end retail stores.
• Supported event management at Norfolk Royal Flower Show as a door supervisor and interacted with the Prince of Wales (now King Charles III).
• Aided in ensuring compliance and site access during R&A Women's Amateur Championship in Hunstanton.

• Strengthened community relations through active participation in outreach and engagement activities.
• Conducted high-visibility foot patrols across designated areas to support public safety and deter anti-social behaviour.
• Assisted with crime scene preservation, ensuring evidential integrity was maintained in line with procedure.
• Completed operational “ride-alongs” with multiple specialist units, including ARV, AFO, CID, DSU, RCT and LPT, gaining insight into diverse policing functions.
• Developed a strong understanding of policing procedures through regular training and practical exposure.
• Supported safeguarding initiatives by attending and assisting at community events.