Business owner and former junior configuration consultant with extensive expertise in small business operations, system configuration, and customer service. Proven skills in CAD modeling, 3D printing, and rapid prototyping, alongside strong technical troubleshooting and quality assurance capabilities. Effective team leader with a track record of optimizing processes and managing resources efficiently. Committed to maintaining high standards of quality control and compliance while enhancing brand visibility through strategic communication.
Hi, I’m
TYLER PAUL RICHARDSON
Summary
Overview
2
Languages
12
years of professional experience
Work History
TPR’s PrintsBrynmawr
Business Owner
10.2024 - Current
Job overview
- Designs and manufactures custom 3D-printed products using Onshape CAD software.
- Prepares detailed quotations by calculating material and labour costs for each order to ensure competitive pricing.
- Keeps accurate operational records for inventory, income, and expenses to support financial tracking and decision-making.
- Maintains professional website and manages social media presence to enhance brand visibility.
- Uses 3D printing for prototyping to support rapid design iterations.
- Performs routine maintenance on 3D printing equipment to prevent malfunctions.
Next VenturePontypool
Junior Configuration Consultant
01.2025 - 01.2026
Job overview
- Managed and resolved incoming support tickets efficiently, ensuring timely responses to user needs.
- Provided first-line support for insurance back-office systems, troubleshooting issues to enhance system functionality.
- Developed test cases and conducted system testing for insurance risks, contributing to improved system reliability.
- Wrote clear and accurate release notes for system updates and changes.
- Scheduled tasks and coordinated day-to-day workload across the team.
Domino’s PizzaGwent Area
Store Manager / Shift Manager
09.2021 - 12.2024
Job overview
- Delivered training programmes to enhance team performance and elevate service quality.
- Planned daily staff rotas to optimise productivity and manage labour costs.
- Maintained consistent food hygiene, quality, and customer service standards daily.
Country ConnectUsk, Llancayo
Technical Support Analyst
03.2021 - 09.2021
Job overview
- Connected to computers remotely to assist users with technical issues. to connect, navigate, and link to computers.
- Helped customers set up new applications and software systems.
- Supported business customers by resolving broadband faults, enhancing service reliability.
- Recommended tailored broadband solutions that met specific customer needs, improving customer satisfaction.
- Generated fibre broadband sales leads through proactive customer interactions, contributing to sales pipeline.
- Managed inventory and maintained equipment stock levels.
Domino’s PizzaGwent Area
Team Member / Shift Manager / Assistant Manager
09.2014 - 03.2021
Job overview
- Coordinated with team members to ensure daily delivery of outstanding customer service.
- Delivered training to staff, enhancing service quality and managing costs effectively.
- Monitored shop standards and adhered to checklists, ensuring consistent customer experiences.
- Worked day and evening shifts to maintain smooth, efficient operations.
- Prepared customer and food areas by cleaning, organising, and setting out supplies.
Education
University of South WalesPontypridd, RCT
Master of Computing from Computer Science
06-2020
University Overview
- Modules included: Computer System Concepts, Information Management, Assurance and Security, Computer Networks, Mobile Systems, and Data Mining
- Dissertation: Developed a simulated model using inverse kinematics to replicate human-like movement
- GPA: Pass (2:2 equivalent)
Coleg GwentEbbw Vale
BTEC ICT Level 3 from Information Communication Technology
06-2016
University Overview
- Modules included: Communications & Employability Skills, Computer Systems, System Analysis & Design, Data Analysis, Communication Technologies, Web Server Scripting, Spreadsheet Modelling, Client-Side Web Customisation
- GPA: Triple distinction
Coleg GwentEbbw Vale
BTEC ICT Level 2 from Information Communication Technology
06-2014
University Overview
- Serving customers, and upselling deals
- Preparing food and maintaining hygiene standards
- Opening the shop, and running daytime shifts
- Meeting operational targets and ensuring smooth handovers
GPA: Distinction
Ysgol Gyfun GwynllywPontypool
GCSEs
06-2013
University Overview
Skills
- CAD Modelling (Onshape)
- 3D Printing & Rapid Prototyping
- System configuration
- Technical troubleshooting
- Incident management
- Technical documentation
- Quality assurance
- Hardware Maintenance
- Quality Control & Compliance
- Process optimisation
- Cost analysis
- KPI Monitoring & Reporting
- Inventory and Resource Management
- Small Business Operations
- Customer Relationship Management
- Team leadership
- Staff training
- Staff scheduling
- Performance Management
- Communication (English & Welsh)
- Adaptability under pressure
- Conflict resolution
- Problem Solving
- Decision-Making
- Attention to Detail
- Time Management
- Operational management
- Microsoft Office Suite
- Customer Service
Languages
English
Proficient
C2
Welsh
Advanced
C1
Interests
PC Building
Gaming
Virtual Reality Gaming
3D Printing
Resin Printing
Gardening
Cars / Driving
Camping
Timeline
Junior Configuration Consultant
Next Venture
01.2025 - 01.2026
Business Owner
TPR’s Prints
10.2024 - Current
Store Manager / Shift Manager
Domino’s Pizza
09.2021 - 12.2024
Technical Support Analyst
Country Connect
03.2021 - 09.2021
Team Member / Shift Manager / Assistant Manager
Domino’s Pizza
09.2014 - 03.2021
University of South Wales
Master of Computing from Computer Science
Coleg Gwent
BTEC ICT Level 3 from Information Communication Technology
Coleg Gwent
BTEC ICT Level 2 from Information Communication Technology
Ysgol Gyfun Gwynllyw
GCSEs