Tyler Nugent
Wallasey,UK
Summary
Accomplished professional with expertise in customer service and conflict resolution, team leadership and management, and risk assessment and compliance. Demonstrates proficiency in financial dispute resolution, performance metrics, and sales optimisation. Skilled in remote work and time management, driving success in diverse environments. Committed to leveraging skills for continued growth and excellence in future roles. I am incredibly proud of everything I have achieved throughout my career. However, I now feel it is the right time to pursue a profession that aligns with my true passion. Automotive mechanics has always been a genuine interest of mine, and I am eager to build a successful career doing something I truly enjoy.
Overview
13
13
years of professional experience
Work history
Vodafone Sales Representative
Concentrix
Remote
2025.03 - Current
- Tailored pitches to match consumer preferences and lift conversion rates in sales.
- Supported customers across phone and web chat to resolve requests quickly.
- Built customer relationships through attentive service and consistently helpful support.
Shift Manager
Joe & the Juice
Liverpool, UK
2024.01 - 2025.02
- Managed shift operations through stock checks, cleaning routines, and risk reviews.
- Supervised and motivated employees to maintain productivity and customer satisfaction.
- Resolved customer complaints swiftly to protect brand reputation and service standards.
- Completed health and safety compliance checks to meet legal requirements.
- Minimised downtime using proactive equipment maintenance checks.
- Assisted employees in resolving workplace conflicts to improve team harmony.
Customer Service Claims Handler / Case Manager UK
TTEC/eBay
Liverpool, UK
2023.01 - 2024.01
- Mediated b2b and b2c conflicts to resolve escalated customer disputes quickly.
- Managed high-volume case loads to deliver timely, effective resolutions consistently.
- Met resolution rate and customer satisfaction targets through daily case handling.
- Communicated professionally by phone and email to address customer questions clearly.
- Resolved claims disputes promptly to protect customer satisfaction and trust.
- Handled sensitive client information while maintaining strict confidentiality at all times.
Credit Specialist Customer Advisor
PayPal
Dundalk, IE
2020.01 - 2023.01
- Assisted customers with financial statements, interest rates, and payment disputes.
- Followed FCA compliance requirements and banking procedures for every case.
- Managed inbound and outbound calls, emails, and webchats efficiently.
- Processed Section 75 and Section 78 filings under consumer credit rules.
- Maintained updated knowledge of industry regulations, ensured continual compliance within the team.
Guest Service Agent (Boarding/Check-in)
Aer Lingus
Dublin Airport, IE
2019.01 - 2020.01
- Coordinated check-in and boarding flow for passengers to reduce friction.
- Performed daily security checks in line with airport regulations.
- Operated airbridges to support safe, on-time aircraft boarding.
- Managed boarding procedures to keep delays to a minimum.
Restaurant Supervisor
Blue Diamond
Nottingham, UK
2014.01 - 2019.01
- Led restaurant operations with staff supervision and daily risk checks.
- Maintained customer satisfaction through consistent service standards and clear communication.
- Managed inventory levels and completed daily financial reconciliations to keep records accurate.
- Managed inventory stock to prevent shortages and reduce food waste.
- Kept front of house running smoothly by coordinating all staff on shift.
- Resolved customer complaints quickly to improve satisfaction and restore confidence.
- Trained new staff members to raise service standards across shifts.
- Implemented new shift-change procedures to improve productivity and handover quality.
- Kept restaurant cleanliness impeccable to create a welcoming environment for guests.
Education
A - Computer Technology
Toothill Academy
Nottingham, UKA - Art & Design
Toothill Academy
Nottingham, UKA - Music
Toothill Academy
Nottingham, UKSkills
- - Customer Service & Conflict Resolution
- - Team Leadership & Management
- - Risk Assessment & Compliance
- - Financial Dispute Resolution
- - Performance Metrics & Sales Optimization
- - Remote Work & Time Management
References
Available upon request.
Personal Projects & Achievements
- Self-taught musician with expertise in guitar and piano., - Released two EPs and accumulated nearly 1,000,000 views on YouTube., - Featured on BBC Radio 4 and performed on BBC stages across the UK.
Affiliations
- Mechanic Hobby – I enjoy maintaining and repairing my own car, which has developed into a genuine passion for automotive mechanics.
- Live Music & Production – I am a musician with over 1 million views on YouTube and have a passion for live performance, music production, and creating original content.
Accomplishments
Recognition Award – Achieved the Top Sales Performer award for the campaign in March 2026 .
Timeline
Vodafone Sales Representative
Concentrix
2025.03 - Current
Shift Manager
Joe & the Juice
2024.01 - 2025.02
Customer Service Claims Handler / Case Manager UK
TTEC/eBay
2023.01 - 2024.01
Credit Specialist Customer Advisor
PayPal
2020.01 - 2023.01
Guest Service Agent (Boarding/Check-in)
Aer Lingus
2019.01 - 2020.01
Restaurant Supervisor
Blue Diamond
2014.01 - 2019.01
A - Music
Toothill Academy
A - Art & Design
Toothill Academy
A - Computer Technology
Toothill Academy