Tyler Monds
Cardiff,United Kingdom
Summary
Experienced team player with focus on effective collaboration and customer service. Improves customer satisfaction and tackles complex problems through robust technical expertise and strategic analytical skills. Establishes and maintains strong relationships and reliability by being dependable and self-driven. Committed to continuous professional growth through rapid acquisition of new skills and delivery of impactful results.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Technical Support Officer
SafeContractor
Cardiff, Wales
2025.04 - 2026.02
- Customer facing role requiring effective time management and strong self-motivational skills.
- Management of over 20 calls to and from customers in a day and organizing data on a spreadsheet.
- Elevated work ethic by achieving results beyond monthly KPIs.
- Orchestrate strategic management and organisation of personal workload to ensure consistent advancement towards daily target.
- Further developed my professional writing skills from delivering emails to customers on a daily basis.
- Leveraged strong interpersonal abilities to engage with customers through both inbound and outbound telephone communication.
- Refined problem-solving skills through effective adaptation to varied customer inquiries.
- Strengthened my attention to detail skills through strict document analysis to ensure their validity for audit.
- Developed strong note taking and reporting skills.
Supervisor and Team Lead
Costa Coffee
Cardiff, Wales
2024.07 - 2025.04
- Enhanced capabilities to direct large team, coordinate scheduling, and handle product orders while maintaining order in a fast-paced store.
- Promoted a positive environment and maintained order in stressful situations.
- Oversaw system service issues and maintained store cleanliness to adhere to company health and safety standards.
- Designated targeted responsibilities to colleagues, fostering a streamlined and dynamic work environment.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Trained new hires and set up mentoring relationships to drive team performance.
Pipefitter Apprentice
Sundown Oilfield Services
Grande Prairie, Canada
2024.01 - 2024.05
- Experience undertaking long shifts and being mobile for more than 10 hours each day.
- Demanded capacity to swiftly learn new skills and techniques that enabled me to assist in large scale projects.
- Developed self-discipline and commitment while working in hazardous/challenging environments.
- Provided support to senior pipefitters during complex installations or repairs.
Loss Prevention Officer
London Drugs
Calgary and Edmonton, Canada
2020.05 - 2022.03
- Proficient in managing and utilizing CCTV camera systems.
- Mastered techniques for engaging with challenging individuals and de-escalating conflict situations.
- Addressed various system service challenges in stores, such as repairing broken locks and cameras, and rectifying machinery issues.
- Compiling incident reports for submission to police.
- Demonstrated initiative and functioned autonomously, strengthening self-discipline and organizational skills.
- Conducted thorough investigations to identify and address theft instances.
Education
Bachelor of Arts - Criminology
University of Alberta
Edmonton, AB, Canada 2019.09 - 2023.11
Skills
- Product knowledge
- Attention to detail
- Results-driven
- Advanced data analysis
- Effective customer service
- Microsoft office suite proficiency
- Proactive self starter
- Positive team player
Certification
- Studying for NEBOSH General
- Alberta Basic Security Training (ABST) certificate (Tip of Spear Inc.)
Timeline
Technical Support Officer
SafeContractor
2025.04 - 2026.02
Supervisor and Team Lead
Costa Coffee
2024.07 - 2025.04
Pipefitter Apprentice
Sundown Oilfield Services
2024.01 - 2024.05
Loss Prevention Officer
London Drugs
2020.05 - 2022.03
Bachelor of Arts - Criminology
University of Alberta
2019.09 - 2023.11