TYLER DUFFY
Sunderland,Sunderland
Summary
Accomplished professional with expertise in client relationship management and professional communication abilities. Demonstrates strong analytical problem-solving skills, ensuring deadline adherence and organisation. Proactive in task management and prioritisation, consistently delivering high-quality results.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Retail Assistant
Costcutter
Sunderland
08.2022 - 02.2025
- Supported team members for improved operational efficiency.
- Monitored and reported suspicious activity to avoid theft.
- Carried out active selling from initial customer greeting.
- Ensured visual merchandising standards with regular display updates.
- Effectively assisted and engaged with over 100 customers daily, providing excellent service in a fast-paced environment.
Retail Assistant
The Range
Sunderland
12.2019 - 08.2022
- I have resolved customer complaints such as returns and refunds both in person and over the telephone
- Specific examples include dealing with customers wishing to return smashed mirrors at The Range, or customers wishing to return items without a receipt
- This happened on several occasions, and due to my advanced communication skills, I was frequently the assistant who would deal with this type of complaint
- I always ensured that the customer left the store satisfied, whilst simultaneously adhering to all store policies
- During deliveries at The Range, I helped transport new goods into the warehouse with other colleagues
- I showed leadership on several occasions by dividing the tasks among the team members to allow for stocking the warehouse as efficiently as possible
- During seasonal changes at The Range, I was regularly part of teams who helped to re-organise large sections of the store
- These tasks had to be completed in short time frames and often during regular store opening hours, which often created a hectic environment
- However, these challenges have improved my teamwork skills as a result
- Due to the fast-paced environment within customer service, my current and previous roles have both required efficient allocation of tasks and quick decision making
- At both roles, I have exchanged tasks with a colleague which aligned with both of our strengths to allow for efficiency of completion and the best customer experience
Education
GCSEs - English, Mathematics, Sciences
Farringdon Academy
Sunderland, United Kingdom 09.2011 - 07.2016
Level 1 Diploma - Public Services
South Tyneside College
South Tyneside, United Kingdom 09.2016 - 06.2017
Skills
- Client Relationship Management
- Professional Communication Abilities
- Analytical Problem Solving
- Deadline Adherence and Organisation
- Proactive Task Management
- Task Prioritisation
Custom
- Communication
- Problem Solving
- Time Management
- Proactive
- Prioritisation
Personal Information
Hobbies: Enjoy a range of team and individual sports., 5-a-side football champions 2022 at Goals, Sunderland., Enjoy reading a variety of books., Enjoy strength and cardio training at the gym.
Affiliations
- Golf
- Football
- Fitness
Timeline
Retail Assistant
Costcutter
08.2022 - 02.2025
Retail Assistant
The Range
12.2019 - 08.2022
Level 1 Diploma - Public Services
South Tyneside College
09.2016 - 06.2017
GCSEs - English, Mathematics, Sciences
Farringdon Academy
09.2011 - 07.2016
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