Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Tyler Townsend

Cambridge,Cambridgeshire

Summary

Detail-oriented in inventory management, order processing, and health and safety compliance. Demonstrates strong capabilities in customer service excellence, complaint handling, and staff training and development. Skilled in effective communication, time management, and task delegation to optimise operational efficiency. Proficient in equipment maintenance, change management, and overseeing opening and closing procedures. Committed to driving organisational success through strategic leadership and continuous improvement.

Overview

5
5
years of professional experience

Work History

Crew member

McDonald's
Cambridge, Cambridgeshire
10.2019 - 10.2021
  • Facilitated smooth flow of customers by effectively managing queues during rush hours.
  • Handled high-pressure situations calmly providing solutions promptly.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Adhered to strict hygiene practices while handling food ensuring safety at all times.
  • Prepared food items according to the established recipes maintaining consistency of taste and presentation.
  • Offered menu recommendations based on customer preferences improving their dining experience.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.

Crew trainer

McDonald's
Cambridge, Cambridgeshire
10.2021 - 08.2023
  • Achieved high employee commitment through supportive mentoring practices.
  • Conducted regular knowledge assessments, ensuring continual improvement in task execution.
  • Improved employee retention rates by setting clear expectations during initial training period.
  • Delivered comprehensive training for improved customer service skills.
  • Reinforced learning outcomes with consistent follow-up checks on individual progress.
  • Enhanced team performance by providing effective and motivating training sessions.

Shift manager

McDonald's
Cambridge, Cambridgeshire
08.2023 - Current
  • Motivated employees towards achieving sales targets, increased overall store revenue.
  • Ensured health and safety measures in line with company regulations.
  • Assisted with the training of new employees and ongoing training with existing employees to maintain company standards.
  • Enhanced productivity through performance monitoring and constructive coaching sessions.
  • Oversaw cash management processes, ensured accuracy at end of each shift.
  • Minimised downtime with proactive equipment maintenance checks.
  • Improved team morale through effective communication and feedback practices.
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
  • Assisted employees in resolving workplace conflicts, improved overall team harmony.
  • Managed inventory control, reduced wastage.
  • Enforced compliance with food hygiene regulations, upheld high quality standards..
  • Resolved customer complaints promptly to maintain high service standards.
  • Delivered excellent customer service by overseeing staff training programmes.

Education

Foundation/ Extended Diploma - Computer Science

Cambridge Regional College
Cambridge

Skills

  • Inventory management
  • Order processing
  • Health and safety compliance
  • Customer service excellence
  • Staff training and development
  • Complaint handling
  • Effective communication
  • Time management
  • Equipment maintenance
  • Change management
  • Opening and closing procedures
  • Task delegation

Affiliations

  • Gaming
  • Building Computers
  • Maintenance of machines

Timeline

Shift manager

McDonald's
08.2023 - Current

Crew trainer

McDonald's
10.2021 - 08.2023

Crew member

McDonald's
10.2019 - 10.2021

Foundation/ Extended Diploma - Computer Science

Cambridge Regional College

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Tyler Townsend