Tyler Cherry
Basingstoke
Summary
Talented finance professional with proven expertise in loan and credit management. Meticulous in maintaining accurate, up-to-date records. Proficient in inventory management, bookkeeping, automated payment systems, and familiarity with FCA regulations. Driven professional with a firm background of discretion and confidentiality. Strong command of data security and client privacy protocols alongside the delivery and maintaining of proactive customer service and rapport building.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work history
Collections Officer
Conister Bank
Basingstoke, Hampshire
2025.11 - Current
- Monitored overdue accounts closely leading to quicker resolutions in outstanding payments.
- Conducted thorough research for enhanced debtor tracing efforts.
- Facilitated productive dialogue between company and debtor, improving relationship management.
- Developed a system of efficient record-keeping to streamline collection processes.
- Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Used data visualisation tools, including Qliksense, Power BI and Tableau, for insightful reporting.
Customer Service Advisor
Diligenta
Basingstoke
2025.10 - 2026.03
- Strengthened client relationships with clear communication and problem-solving skills.
- Assisted customers in product selection to boost sales.
- Participated in conflict resolution sessions for better team cooperation.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Improved customer satisfaction by promptly addressing queries and complaints.
Credit Controller
Tomato Energy
Basingstoke
2025.01 - 2025.09
- Establishing new internal processes for account management and collections.
- Maintaining healthy and professional relationships with suppliers and clients, both commercial and domestic.
- Coordinating with other departments in new and existing projects to ensure their completion and maintenance.
- Reviewing and analysing account information and data to satisfy external queries and complaint resolutions.
- Updating senior management on progress of specific projects and portfolio updates.
- Liaising with third party debt collectors, partners, and brokers to ensure smooth and consistent experience.
Collections Agent
Castle Trust Bank (OMNI Capital)
Basingstoke
2022.10 - 2025.01
- Managed high-volume calls daily; maintained patience and professionalism at all times.
- Maintained compliance with FCA regulations, ensuring ethical debt collection practices.
- Negotiated payment plans for improved revenue collection.
- Improved customer relations with an empathetic and understanding approach to collections.
- Updated client files regularly, ensuring accurate record keeping for future reference.
- Conducted thorough research for enhanced debtor tracing efforts.
- Scheduled regular follow-ups with clients; ensured timely debt repayments.
Receptionist
Wellington Country Park
Odiham
2022.04 - 2022.10
- Building relationships with customers and families.
- Taking part and assisting in seasonal promotions and events.
- Up-selling visitors to become annual members, along with selling up rides and activities outside base ticket cost.
- Experience in outside maintenance of park and its facilities.
- Dealing with public inquiries and concerns about aspects of the park.
- Assisting parents with children with disabilities throughout the park when needed.
Property Procurement Negotiator
MEARS GROUP PLC
Basingstoke
2021.10 - 2022.03
- How to build relationships between businesses as first point of call.
- Negotiation tactics in securing properties that would have otherwise been unavailable.
- Handling sensitive and classified information with great care and caution.
- Prioritising key deadlines for specific accounts.
- Updating clients in formal and timely fashion.
Business Development Manager
CSE Education Systems
Oxford
2021.05 - 2021.09
- Keeping up-to-date with national and local laws and policies regarding private contracts with the public sector.
- Assessing profitability and risk potential of new offers and contracts.
- Issuing live updates to clients on events and policy changes issued by governing bodies.
- Assessed competitor activities for strategic positioning.
- Conducted market research to identify potential business opportunities.
- Drew on understanding of key markets to push development of business strategies.
Sales Assistant
Clarks
Basingstoke
2016.05 - 2021.05
- Developed rapport with customers daily in a fast-paced environment.
- Managed emotional situations and addressed aggressive customer behaviour effectively.
- Setting examples for controlling hazardous situations to ensure safety.
- Provided attentive support for customers with special needs, fostering inclusivity.
- Optimised staff distribution during peak hours for enhanced service efficiency.
- Executed payroll and cash reconciliation as official key-holder.
- Handled cash transactions securely during and after trading hours.
- Trained new staff across multiple stores for peak season demands.
- Consistently hitting or exceeding preset sales targets.
Cashier
Burger King
Basingstoke
2015.11 - 2016.02
- Trained new cashiers on store policies and procedures to maintain standards.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Balanced till at end of day, maintaining accurate records.
- Resolved customer complaints professionally leading to higher retention rates.
Education
Master's Degree - Politics and International Relations
University of Winchester
Winchester, Hampshire 2020.09 - 2021.07
Undergraduate degree - Politics and International Relations
University of Winchester
Winchester, Hampshire 2017.09 - 2020.07
A Level Qualifications - Politics, History, Extended Project, Film
Queen Mary's College
Basingstoke, Hampshire 2014.09 - 2016.08
GCSE qualifications - undefined
The Costello School
Basingstoke, Hampshire 2009.09 - 2014.08
Skills
- Microsoft Office Suite
- Event planning and coordination
- Data analysis and reporting
- Inventory management
- Familiarity with FCA regulations
- Effective communication
- Relationship building
- Adaptability and flexibility
- Leadership experience
- Automated payment systems experience
- Bookkeeping expertise
- High level customer service
- Interdepartmental coordination
Affiliations
- Camping
- Military History
- Hiking
- Paintball
- Cooking & Baking
- Organising events for friends and societies
- Gaming
Timeline
Collections Officer
Conister Bank
2025.11 - Current
Customer Service Advisor
Diligenta
2025.10 - 2026.03
Credit Controller
Tomato Energy
2025.01 - 2025.09
Collections Agent
Castle Trust Bank (OMNI Capital)
2022.10 - 2025.01
Receptionist
Wellington Country Park
2022.04 - 2022.10
Property Procurement Negotiator
MEARS GROUP PLC
2021.10 - 2022.03
Business Development Manager
CSE Education Systems
2021.05 - 2021.09
Master's Degree - Politics and International Relations
University of Winchester
2020.09 - 2021.07
Undergraduate degree - Politics and International Relations
University of Winchester
2017.09 - 2020.07
Sales Assistant
Clarks
2016.05 - 2021.05
Cashier
Burger King
2015.11 - 2016.02
A Level Qualifications - Politics, History, Extended Project, Film
Queen Mary's College
2014.09 - 2016.08
GCSE qualifications - undefined
The Costello School
2009.09 - 2014.08