Summary
Overview
Work History
Education
Skills
Quote
Languages
Timeline
Sport
References
SalesAssociate
TYLER BURRANS

TYLER BURRANS

Portsmouth,Hants

Summary

Polite and professional individual with strong communication and multitasking skills. Experienced in resolving customer complaints, implementing customer follow-up, and handling sensitive data. Known for promoting lasting customer relationships, delivering quality service, and offering unparalleled support. Well-organized, flexible, and able to manage workloads effectively.

Overview

11
11
years of professional experience
5
5

Years of Post-Secondary school education

Work History

Customer Service Agent

Le Col
London
05.2021 - Current
  • Managed customer inquiries and after-sales care from initial contact to resolution
  • Handled delivery, returns/exchanges, order payments, product availability, and faults
  • Administered the ZenDesk platform, collaborated with the team to achieve KPIs
  • Prepared and distributed resources in absence of management.
  • Completed 50+ tickets per day

Customer Support Agent: Vulnerability Specialist

Moneybarn
Petersfield
01.2021 - 05.2021
  • Provided tailored support to vulnerable customers
  • Developed processes for reviewing accounts and tailored support.
  • Created resources/initial workflow for handling the Coronavirus Pandemic and assisting vulnerable customers.
  • Managed sensitive, high-risk calls.

Telecommunications Service Advisor

Portsmouth Hospitals NHS Trust
Portsmouth
09.2017 - 12.2020
  • Operated switchboard and bespoke software for efficient telecommunications
  • Coordinated emergency procedures and responded to emergency calls
  • Delivered excellent customer service to patients, visitors, and staff
  • Developed networks within the hospital for sharing best practices.

Telesales Executive

Small World International Consulting LTD
Havant
11.2016 - 12.2016
  • Made calls to customers about PPI claims, sent out claims packs
  • Consistently hit or exceeded targets
  • Developed skills in maintaining a positive mindset and solving queries on calls.

Accounts Administrator

FAB Accountants
Fareham
06.2015 - 07.2016
  • Issued appropriate welcome packs to new clients, ensuring the return of necessary information and completion of tasks per WorkflowMax.
  • Conducted money laundering checks and updated the BTC database.
    Set up prospects/leads, prepared information for initial client meetings, produced quotes, and maintained client details.
  • Produced weekly reports for directors' meetings and handled incoming and outgoing correspondence, including letter writing.
    Scheduled appointments, maintained directors' diaries, and managed client cancellations.
  • Scanned and updated client files, maintained job schedules, and answered incoming calls, ensuring accurate message transfer.

Education

A-Levels -

Portsmouth College

NVQ Level 2 -

Highbury College

Level 2 Diploma in Understanding Mental Health - undefined

TQUK

GCSEs (A- C) - Core Curriculum

Admiral Lord Nelson School

Skills

  • Customer Service & Relations
  • Problem-solving & Complaint Resolution
  • Online Customer Support via Ticketing Systems
  • Vulnerability Assessment & Awareness

Quote

Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

Languages

English
NATIVE LANGUAGE
German
Elementary
A2
Japanese
Beginner
A1

Timeline

Customer Service Agent

Le Col
05.2021 - Current

Customer Support Agent: Vulnerability Specialist

Moneybarn
01.2021 - 05.2021

Telecommunications Service Advisor

Portsmouth Hospitals NHS Trust
09.2017 - 12.2020

Telesales Executive

Small World International Consulting LTD
11.2016 - 12.2016

Accounts Administrator

FAB Accountants
06.2015 - 07.2016

A-Levels -

Portsmouth College

NVQ Level 2 -

Highbury College

Level 2 Diploma in Understanding Mental Health - undefined

TQUK

GCSEs (A- C) - Core Curriculum

Admiral Lord Nelson School

Sport

Passionate participant in Underwater Hockey. Currently Playing for Bournemouth & Southampton and competed for Great Britain (age 16) at World Championships, achieving national and international rankings at club and international level. Competing for Great Britain against teams of equal or superior skill has honed my discipline and resilience.

References

References available upon request.

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