Summary
Overview
Work history
Education
Skills
Interests
Timeline
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Tyisha Wilson-Plange

Gravesend,Kent

Summary

A pragmatic and driven team player, I enjoy working with others as well comfortably take on positions of responsibility, including recruitment. My strong interpersonal and communication skills enable me to confidently relate with people across all levels of a business as well as deliver and oversee excellent customer service. Organised and able to balance my day to day tasks with ad hoc tasks, I'm able to make sound decisions and enjoy working in a bustling environment.

Overview

11
11
years of professional experience

Work history

Senior Sales Associate/Operations & Staffing Co-ordinator

Victoria's Secret
Bluewater
01.2016 - Current
  • Supervise employees and coach new employees via weekly meetings to discuss progress or raise any matters to management.
  • Point of contact for escalated customer queries and complaints.
  • Screen candidates and co-interview potential staff.
  • supported the training and development of new employees through the company's induction programme over six month period.
  • Deal with in-store marketing and oversee cashwrap.
  • Oversee the replenishment of stock, ensuring that levels don't get too low and that staff manage stock appropriately.
  • Responsible for signing off the opening and closing of tills at the beginning/end of the day as well as supervising them during the day all while operating cash registers with accuracy and processed cash and card transactions.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Explained product benefits maximising customer engagement while driving sales.

Team Leader

CEX Exchange
Lewisham
01.2016 - 01.2016
  • Responsible for opening and closing of tills at the beginning/end of the day.
  • Making sure that my team works efficiently throughout the day.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Prepared merchandise for display, clean and restock store.
  • Ensuring customer care was top priority.
  • Assessed feedback to maximise customer satisfaction and loyalty.
  • Followed opening, closing and shift changeover procedures for seamless operations.

Nursery Assistant

Lollipop Pre-School
Dartford
01.2012 - 01.2012
  • Provide a safe and positive environment for up to 5 children aged 0-4 years old.
  • Thoroughly cleaned and disinfected play areas to control health risks.
  • Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
  • Planned enjoyable activities to stimulate young children and aid with their functional development.
  • Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.

Education

A-Levels -

North-West Kent College
Dartford, Kent
2012 - 2015

NCFE LEVEL 2 CERTIFICATE IN MATHS -

NORTH WEST KENT COLLEGE
Dartford, Kent
2012 - 2012

GCSEs -

Bexleyheath Academy
Bexleyheath, Bexley
2007 - 2012

FAD Fashions Futures 2 - undefined

Lewisham College
2012

Skills

  • Strong verbal skills
  • Attention to detail
  • Organisation
  • Excellent people skills
  • Visual merchandising

Interests

I'm currently exploring developing swim wear and children's fashion.

Timeline

Senior Sales Associate/Operations & Staffing Co-ordinator

Victoria's Secret
01.2016 - Current

Team Leader

CEX Exchange
01.2016 - 01.2016

Nursery Assistant

Lollipop Pre-School
01.2012 - 01.2012

A-Levels -

North-West Kent College
2012 - 2015

NCFE LEVEL 2 CERTIFICATE IN MATHS -

NORTH WEST KENT COLLEGE
2012 - 2012

GCSEs -

Bexleyheath Academy
2007 - 2012

FAD Fashions Futures 2 - undefined

Lewisham College

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Tyisha Wilson-Plange