Tyfenn Quentin

Obtained a summer contract working as a Visitor Services Warden in both Buckingham Palace airport-style security and in the Palace Staterooms. This role consisted of:

• Welcoming 300 visitors through the Security Tent every 15 minutes with an average of 9,000 visitors per day
• Working in both small teams of 5 as well as larger teams of up to 40 in security and the Staterooms
• Dealing with visitor complaints, including difficult and complex customer queries in my security role to diffuse situations and reach common ground with the customer
• Learning in-depth facts and supplementary information about all 19 Staterooms in order to enhance the visitor experience when asked extra questions.

Invited to return in the summer of 2025 with additional responsibilities including helping with the training of new employees.

• overseeing the transition of Nightline from a phone/IM service into a training, fundraising and outreach service for students at the University
• currently managing Bristol Nightline's Instagram account of over 1,600 followers, creating engaging posts and visuals using Canva to keep followers up to date with events and mental health awareness
• responsible for liaising with Bristol SU and a range of local and national mental health charities to support our training and fundraising plans
• will be in charge of managing all subcommittee groups and Bristol Nightline's whole volunteering student body in the 2025/26 year.

Regularly working for my university Nightline which is a listening and information telephone service that students can ring every night from 8am to 8pm. I was also elected onto the committee to be a Training Officer, tasked with creating and executing training of other students, as a team. Tasks include:

• working in a team of Training Officers to recruit, assess and train prospective Nightline volunteers
• organising and executing training sessions for other students joining the society
• answering calls & signposting callers to further helpful information
• logging and monitoring call patterns on our online database

• Monitored students' marks to identify areas of improvement
• Created tailored lesson plans to target these gaps
• Achieved a Student Leadership Accreditation Award for my extra efforts in tailoring lesson plans and teaching style to each pupil

• Interacted with customers to advise them on purchases and increase sales through providing extra recommendations
• Operated cash registers with accuracy to process cash and card transactions.
• Curated designer label and vintage display areas to diversify our products on offer