Ty Evans
Maesteg,Wales
Summary
Results-driven Customer Service Manager with strengths in team leadership and performance management. Enhances service delivery through ongoing staff training and development. Drives customer satisfaction by addressing concerns promptly and maintaining high service standards. Dedicated Customer Service Manager skilled in client engagement and operational efficiency. Implements performance reviews to set clear objectives and foster team accountability. Leverages industry knowledge to provide innovative solutions and maintain up-to-date service offerings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Halo Leisure
Maesteg
07.2024 - Current
- Conducted performance reviews with team members, setting objectives and providing feedback to enhance individual performance.
- Maintained an in-depth understanding of company products and services, providing accurate information to customers and team members.
- Provided exceptional customer service, addressing concerns and feedback promptly to maintain high satisfaction levels.
- Maintained knowledge of fitness trends and innovations, delivering services that align with current industry standards.
- Managed a team of personal trainers, providing ongoing training and development to enhance service delivery.
- Managed personnel rota changes, holiday requests and interpersonal conflicts to ensure operational continuity.
Lifeguard
Halo Leisure
Maesteg
08.2023 - Current
- Maintained customer safety and security through constant observation.
- Carried out routine inspections of rescue equipment, guaranteeing readiness for emergency responses.
- Stayed up-to-date on first aid and emergency best practices through training.
- Maintained clean, safe working environments to eliminate accident risks.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
Education
GCSEs - Maths B
Maesteg School
Maesteg 01-2022
GCSEs - Welsh C
Maesteg School
Maesteg 01-2022
GCSEs - Equality and Diversity B
Maesteg School
Maesteg 01-2022
Skills
- Customer service
- Staff training
- Customer retention
- Team leadership
- Performance management
- Data analysis
- Operational efficiency
- Client engagement
- Emergency response
- Safety compliance
- Staff training and development
- Sales expertise
- Financial Forecasting
- Innovation management
- Positive attitude
- Customer service excellence
Certification
- STA Level 2 Award in Pool Water Treatment January 2024
- Foundation Safety & Rescue Training October 2021
- BCAB Level 1 Paddlesport Instructor February 2022 RLSS UK Qualifications
- Level 3 Award in Pool Lifeguarding August 2025
- RLSS UK Qualifications Level 2 Award in Pool Lifeguarding, Intervention, Supervision and Rescue August 2023
- FIRST LEGO LEAGUE THE BREAKTHROUGH PRIZE WINNERS
- STA Level 3 Award in Pool Plant Operations October 2024
- BRIDGEND COUNTY UNSUNG HEROES AWARDS 2022 Highly Commended Award 2022
Timeline
Customer Service Manager
Halo Leisure
07.2024 - Current
Lifeguard
Halo Leisure
08.2023 - Current
GCSEs - Maths B
Maesteg School
GCSEs - Welsh C
Maesteg School
GCSEs - Equality and Diversity B
Maesteg School