Dedicated Sales associate with 5 years of experience exceeding customer expectations through outstanding service. Constantly hitting targets through expert product knowledge, attentive communication skills and a diligent work ethic.
Hi, I’m
TUSIIME JACKIE
Dubai
Summary
Overview
7
years of professional experience
Work history
AT VICTORIA'S SECRET FA(Dubai mall), MH ALSHAYA CO LLCDUBAI, UAE
Retail Sales Associate, (Fragrance section)
11 2019 - Current
Job overview
- Handle customer complaints in a professional and satisfactory manner and keeping VIP customers up to date on the new products at the store
- Follow and achieve the store's goals and targets on a daily, weekly, monthly and quarterly basis
- Stay up-to-date with product knowledge to ensure deep and cross selling to customers by educating them about each product's features and benefits maximising customer engagement while driving sales.
- Maintaining orderly store to provide customers with pleasant shopping experience by Following visual merchandising packs to display new products and promotions.
- Monitoring display stock levels,tester standard level and replenishing for consistently well-stocked sales floor.
- Exhibiting awareness of loss prevention guidelines and complied with inventory control measures.
- Championing highest level of professionalism and expertise in communication and teamwork to help the team in achieving daily targets by constantly informing them about our strengths and opportunitie during trading hours.
- Providing management constant feedback on client activity and market trends for informed decision-making E.g about new trending fragrances from Other brands
- At Victorias Secret we guarantee client satisfaction by constantly providing standards of company services and values to create customer for life.
- Actively participating in daily and department meetings, providing insights and recommendations.
- Updating product labelling and pricing to reflect discounts and offers most especially during SAS.
- Assisting customers with product selection and sales, recommending items through genuine connection to increase transaction value
- Listening to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Droving sales results through building and maintaining strong and thoroughly updated client portfolio about what customers are looking for and what they buy most.
- Operating cash registers with accuracy and processing cash and card transactions by completing purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Working closely with stock team to guarantee product availability and meet client requests.
- Engaging clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
- Upselling accessories and impulse purchases to increase store profits most especially at the till point
- Fostered positive relationships with customers to enhance loyalty and retention by inviting customers back when we have ongoing promotions and updating them about our new products.
- Minimised opportunities for theft through attentive, proactive customer service.
- Demonstrated product usage and features to customers For example the layering skills and the correct way to wear parfum
- Identified discrepancies in stocks through regular inventory management. This helps to minimise stealing of testers and misuse by other staff.
Carl Care Services Uganda LTD
Customer Relations Manager
2018.04 - 2019.07 (1 education.year_Label & 3 education.months_Label)
Job overview
- Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand
- Contacting customers for feedback inquiring about their experiences with the New and existing phone models to ensure quality, consistency and repeat business
- Making sure the customer's data base is correctly segmented for targeted marketing activities
- Collaborating with other departments to ensure that CRM strategies works well for every aspect of the business
- Coming up with creative ideas, preparing proposals, overseeing the production process and execution and reporting the results to the relevant people
- Development of testing strategies to guarantee the most efficient approach for the organization and its customers.
Multichoice Uganda
customer service representative
2017.08 - 2018.04 (8 education.months_Label)
Job overview
- Obtaining client information by answering telephone calls, interviewing clients and verifying information
- Keep customers data base up to date for example updating new customer locations, email address and telephone numbers
- Informing clients about our new offers and new products, explaining procedures and answering questions
- Maintaining communication equipment by reporting problems
- Maintaining and improving quality results by adhering to standards and guidelines as well as recommending improved procedures
- Updating job knowledge by studying new product descriptions and participating in educational opportunities
- Build customer loyalty by follow-up of customer calls.
Education
Makerere University
Bachelor's Degree from Business Administration - Accounting
University overview
Skills
- Good Communication Skills
- Excellent attention to detail
- Ability to work independently and work in a team
- Able to adhere to company's Policies and Procedures
- Competent at responding quickly in emergency situations
Additional Information
Additional Information
- DECLARATION The information and details furnished above by me are true and correct to the best of my knowledge, belief and all academic documents attested by Government ministries.
Timeline
Customer Relations Manager
Carl Care Services Uganda LTD
2018.04 - 2019.07 (1 education.year_Label & 3 education.months_Label)
customer service representative
Multichoice Uganda
2017.08 - 2018.04 (8 education.months_Label)
Retail Sales Associate, (Fragrance section)
AT VICTORIA'S SECRET FA(Dubai mall), MH ALSHAYA CO LLC
11 2019 - Current
Makerere University
Bachelor's Degree from Business Administration - Accounting