Accomplished Salesforce Technical Business Analyst with expertise in Salesforce administration and test automation frameworks. Demonstrates a strong ability to streamline processes and enhance system functionality, contributing to improved business outcomes. Committed to leveraging technical skills to drive innovation and efficiency in Salesforce environments, with a focus on achieving strategic objectives.
Led L2 production support for Salesforce applications, specializing in
placement processes, client billing, and vendor invoicing.
• Designed and implemented a robust test automation framework to streamline
validation efforts across Salesforce functionalities, improving efficiency and
reducing regression errors.
• Configured Salesforce environments, including Admin tasks such as user
setup, security controls, and object-level customizations to align with evolving
business needs.
• Managed Salesforce data recovery strategies and supported data integrity
initiatives across multiple integrated systems.
• Collaborated with business stakeholders and technical teams to gather
requirements, create functional design documents, and oversee integration
testing.
• Actively participated in business analysis and application design sessions to
align system capabilities with strategic objectives.
• Identified process gaps and led solution design to support scalable, user
centric Salesforce implementations.
• Led efforts to streamline and improve end-to-end business processes and trading functions, contributing to greater operational efficiency.
• Executed BOD (Beginning of Day) and EOD (End of Day) processes,
ensuring timely system readiness and data integrity across trading sessions.
• Represented BSE at multiple seminars and knowledge-sharing events across India, including Delhi, Gujarat, and Goa, promoting platform capabilities and engaging with key stakeholders.
• Collaborated with cross-functional teams to support product development, client onboarding, and issue resolution for trading partners and brokers
Received the TCS Contextual Master Award for the successful design and implementation of a Salesforce Automation POC, leveraging a custom Cucumber framework. This initiative enhanced test data management, simplified script maintenance, enabled auto-reporting, and empowered business users with plug-and-play automation capabilities—delivering significant value to UAT and QA processes.