Tushar Narkar
Kopri,Mumbai
Summary
Accomplished professional with extensive expertise in application support tools and systems architecture. Proficient in SQL and cloud platforms, with strong skills in troubleshooting performance issues and system errors. Experienced in managing relational databases, including SQL Server and Oracle, with a focus on optimization. Skilled in Service Now Incident Management, Azure DevOps, and Microsoft Excel, facilitating effective user support and cross-functional collaboration.
Overview
3
3
years of professional experience
2015
2015
years of post-secondary education
Work history
Application Support Engineer
IDFC First Bank (via Net Business Solution)
Mumbai, India
01.2025 - 09.2025
- First- and second-level application support for LOS (Loan Origination System) and LMS (Loan Management System): handle incident triage, initial troubleshooting, and escalation of complex technical issues.
TechTargetIndeed - Incident and ticket management using ITSM platforms like ServiceNow or Jira: prioritize, track, and resolve issues while enforcing SLAs and participating in post-incident reviews.
TechTargetIndeed - System monitoring and infrastructure health maintenance, using dashboards and tools to proactively detect and resolve potential issues.
IndeedTechTarget - SQL query for diagnostics, data analysis, and performance tuning to support application stability and functionality.
- Cloud and DevOps support: assist with AWS (e.g., EC2, S3) operations and Azure DevOps CI/CD pipelines to streamline deployments and environment management.
IndeedTechTarget - Cross-functional collaboration: work closely with development, QA, operations, and business stakeholders to resolve incidents, align on remediation, and improve reliability.
Support Analyst
Exegesis Infotech Pvt Ltd
Mumbai, India
10.2023 - 10.2024
- Provide first- and second-level application support for LOS (Loan Origination System) and LMS (Loan Management System), handling issue triage, root cause analysis, and escalation where necessary.
- Write complex SQL queries (Oracle, MySQL) to aid in diagnostics, data retrieval, and system performance improvements. Velvet JobsMintResume
- Monitor infrastructure health using monitoring tools and dashboards like Amazon CloudWatch and Datadog, and collaborate with teams to quickly resolve incidents.
- Support AWS infrastructure and DevOps workflows, including EC2 and S3 operations, and leverage AWS DevOps tools
- Handle incident workflow and stakeholder coordination through ITSM tools like ServiceNow or Jira—prioritizing tickets, enforcing SLAs, and participating in post-incident analysis to enhance system reliability.
Application Support Engineer
Osource Global Pvt Ltd
Mumbai, India
09.2022 - 10.2023
- Incident & Problem Resolution: Provide first- and second-level support for LOS and LMS applications, swiftly identifying and resolving issues to minimize operational disruption.
- SQL Query Optimization: Write and optimize complex SQL queries (Oracle, MySQL) for diagnostics, data retrieval, and performance tuning to ensure efficient application performance.
- System Monitoring & Maintenance: Utilize monitoring tools and dashboards to proactively detect and address infrastructure issues, ensuring system health and uptime.
- Incident Management: Manage incident workflows through ITSM tools like ServiceNow or Jira, enforcing SLAs and contributing to post-incident analysis to enhance system reliability.
- Cloud Infrastructure Support: Assist with cloud infrastructure operations, including compute and storage management, and support DevOps workflows to streamline deployments and infrastructure management.
Education
Bachelor Of Engineering -
Bharti Vidyapeeth College of Engineering
HSC - undefined
Dnyansadhana College
Skills
- Technical Expertise: Knowledge of application support tools, troubleshooting techniques, and systems architecture Familiarity with the technologies and frameworks used in the LOS (eg SQL, cloud platforms)
- Database Knowledge: Understanding of relational databases (eg, SQL Server, Oracle) and experience with database troubleshooting and optimization
- Problem-Solving Skills: Ability to quickly diagnose and resolve issues, including performance problems, bugs, and system errors
- Communication Skills: Strong written and verbal communication skills for user support, training, and interacting with cross-functional teams
- Databases: SQL Server, Oracle, MySQL
- Cloud Platforms: AWS, Azure Devops
- DevOps & CI/CD: Azure DevOps
- ITSM & Ticketing: ServiceNow, Jira
Timeline
Application Support Engineer
IDFC First Bank (via Net Business Solution)
01.2025 - 09.2025
Support Analyst
Exegesis Infotech Pvt Ltd
10.2023 - 10.2024
Application Support Engineer
Osource Global Pvt Ltd
09.2022 - 10.2023
HSC - undefined
Dnyansadhana College
Bachelor Of Engineering -
Bharti Vidyapeeth College of Engineering
Similar Profiles
Manoj BhadaneManoj Bhadane
IT Support Executive at Net Business Solution (I) LtdIT Support Executive at Net Business Solution (I) Ltd
Swapnil SasaneSwapnil Sasane
Senior Assistant Manager at Net Business SolutionSenior Assistant Manager at Net Business Solution
Jayesh BhadrikeJayesh Bhadrike
Senior Sales Officer at IDFC First Bank Ltd ( Buzzwork Business Service Pvt Ltd )Senior Sales Officer at IDFC First Bank Ltd ( Buzzwork Business Service Pvt Ltd )
JashbirKaur DhamoonJashbirKaur Dhamoon
Client Manager at BizmaticsClient Manager at Bizmatics
Anil TontekarAnil Tontekar
Deputy Manager at DCB BANKDeputy Manager at DCB BANK