Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Tushar Gandhi

Hayes Engla,United Kingdom

Summary

Detail-oriented professional with expertise in communication excellence, performance management, and hospitality, offering strong leadership potential and a proven ability to adapt to fast-paced environments. Skilled in crew scheduling, assertiveness handling, and addressing special dietary needs, with a customer service orientation that ensures exceptional client satisfaction. Bilingual with a commitment to fostering seamless interactions, aiming to leverage skills in roles that demand operational efficiency and outstanding service delivery.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Crew member

Wingstop
London, United kingdom
04.2025 - Current
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Managed inventory levels for efficient operations during peak hours.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Delivered consistent high-quality service contributing to the positive reputation of our establishment.

Team Leader (Temp)

John Lewis
London, United Kingdom
02.2025 - 03.2025
  • Led a team of 8, implementing performance-enhancing strategies that improved productivity by 18%.
  • Coordinated daily operations and administrative functions, streamlining workflows across departments.
  • Ensured full compliance with health, safety, and welfare standards, cultivating a positive and safe workplace.
  • Resolved operational challenges, reducing downtime by 20% through proactive problem-solving.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.

Sales Manager

NEXT STORE
London, United Kingdom
11.2023 - 01.2025
  • Delivered exceptional customer service, greeting and guiding clients to enhance shopping experiences and achieve a 10% increase in customer retention.
  • Provided precise product and pricing advice, driving cross-selling initiatives that boosted revenue by 15%
  • Oversaw inventory control, ensuring optimal stock levels and reducing stock discrepancies by 20%.
  • Guided team members on best practices in upselling and cross-selling techniques, leading to an enhanced customer value proposition.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Led high-performance sales teams, ensuring achievement of targets.

Sales Executive

Aroson Products
Haryana, India
01.2021 - 03.2022
  • Conducted in-depth client needs assessments, delivering tailored presentations to hospitals, and securing 10+ new accounts.
  • Cultivated enduring client relationships, contributing to a 25% sales growth.
  • Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
  • Supported marketing campaigns with market research and product sampling, enhancing brand visibility.

Assistant Manager

College Search
Gurgaon, India
06.2020 - 11.2021
  • Provided high-quality counseling services (face-to-face, telephone, and online) to individuals and groups, improving client decision-making outcomes.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Streamlined processes to improve and optimize office operations.
  • Actively listening to clients’ concerns, demonstrating empathy, and offering clear guidance to help them gain new perspectives or resolve uncertainties.
  • Collaborating with team members to refine client support processes, enhancing the efficiency and quality of service delivery.
  • Managing client interactions and maintaining accurate records to ensure a seamless experience.

Education

Master of Science - International Business Management

University of West London
Ealing
10.2023 - 10.2024

Bachelor of Business Administration - Business Management

DAV Institute of Management
Haryana
02.2017 - 05.2020

Skills

  • Communication excellence
  • Performance Management
  • Hospitality and customer service
  • Customer service orientation
  • Assertiveness handling
  • Leadership potential
  • Crew scheduling expertise
  • Special dietary needs understanding
  • Fast-Paced work adaptability
  • Bilingual or multilingual

Certification

  • Fundamentals of Digital Marketing - [Google Digital Garage] (2024)
  • Ecommerce Essentials [Shopify Academy] (2023)

Languages

English
Intermediate
Hindi
Intermediate

Affiliations

  • Coding/Game Development
  • Blogging/Writing
  • Volunteering

References

References available upon request.

Timeline

Crew member

Wingstop
04.2025 - Current

Team Leader (Temp)

John Lewis
02.2025 - 03.2025

Sales Manager

NEXT STORE
11.2023 - 01.2025

Master of Science - International Business Management

University of West London
10.2023 - 10.2024

Sales Executive

Aroson Products
01.2021 - 03.2022

Assistant Manager

College Search
06.2020 - 11.2021

Bachelor of Business Administration - Business Management

DAV Institute of Management
02.2017 - 05.2020

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Tushar Gandhi