Tushar Bhavsar
Uxbridge
Summary
Results-driven professional with proven success in operational improvement and team leadership. Expert in identifying inefficiencies and implementing data-driven solutions that reduce costs while enhancing customer satisfaction. Skilled at developing high-performing teams through structured coaching and establishing clear accountability systems to consistently deliver measurable results. Highly adaptable, with the ability to analyze changing business conditions and implement responsive strategies that maintain continuity and increase profitability.
Overview
11
11
years of professional experience
Work History
Delivery Station Manager (DSM)
Amazon Logistics
Wembley
11.2024 - Current
- Global Ranking Success: Orchestrated a significant performance turnaround, driving the DHA2 WWSC ranking from 160th to the top 100 in 2024 and 2025.
- Efficiency Gains: Increased Throughput Per Hour (TPH) month-over-month from 58.01 to 67.72 through the implementation of a single-threaded leadership model.
- Strategic Leadership: Led an entire Amazon Delivery Station with comprehensive ownership of site performance, managing a multi-tiered team of Operations and Area Managers.
- Culture & Retention: Created a culture of development that significantly improved Organizational Leadership Review (OLR) ratings and maintained a top rank for the PXT scoreboard for three consecutive years.
- Cross-Functional Partnerships: Established effective partnerships with Transport & Sortation, Finance, HR, IT, and Engineering teams to ensure operational excellence.
Operations Manager / Interim DSM
Amazon Logistics
Wembley
07.2023 - 10.2024
- Safety & Project Management: Developed comprehensive safety systems through a balanced approach of people management (50%) and project management (50%).
- Root Cause Analysis: Resolved critical operational issues through systematic analysis, identifying root causes and implementing sustainable solutions.
- Leadership Development: Mentored and developed managers into future-focused leaders through weekly one-on-one meetings and strategic stretch targets.
- Operational Effectiveness: Improved effectiveness by strategically assigning, prioritizing, and delegating tasks based on team strengths and workload capacity.
Area Manager
Amazon Logistics
Wembley
10.2020 - 06.2023
- Large Scale Leadership: Led a team of 70+ employees, providing clear guidance and personalized mentorship to improve job satisfaction and productivity.
- Process Improvement: Executed improvement projects that enhanced safety protocols, quality metrics, and productivity rates across operations.
- ER Management: Professionally managed ER cases, including discipline and termination processes, in strict accordance with company policies.
- Strategic Planning: Partnered with the Senior Leadership Team (SLT) to develop long-term business strategies aligned with company vision.
Operations Manager
Welcome Break
08.2018 - 03.2020
- Strategic Expansion: Led expansion by purchasing new units and opening three locations, while inspiring 18 managers and 312 coworkers to enhance performance.
- Financial Oversight: Analyzed sales figures and managed budget responsibilities with careful attention to ROI and long-term sustainability.
Store Manager
Waitrose
01.2015 - 08.2018
- Sales Growth: Achieved a 14.2% year-to-date sales increase and reached the highest area levels of presentation and availability within three months.
Education
Bachelor of Business Administration -
Academy of Professional Studies
Diploma in Travel and Tourism -
Academy of Professional Studies
Skills
- Process Innovation
- Cost Control
- Resource Allocation
- Multi-tier Team Management
- Talent Review (OLR)
- Coaching and Mentoring
- Policy and Procedure Implementation
- Employee Relations (ER) Case Management
Custom Section
Process Innovation, Cost Control, Resource Allocation, Multi-tier Team Management, Talent Review (OLR), Coaching and Mentoring, Policy and Procedure Implementation, Employee Relations (ER) Case Management
Timeline
Delivery Station Manager (DSM)
Amazon Logistics
11.2024 - Current
Operations Manager / Interim DSM
Amazon Logistics
07.2023 - 10.2024
Area Manager
Amazon Logistics
10.2020 - 06.2023
Operations Manager
Welcome Break
08.2018 - 03.2020
Store Manager
Waitrose
01.2015 - 08.2018
Bachelor of Business Administration -
Academy of Professional Studies
Diploma in Travel and Tourism -
Academy of Professional Studies