Tunde Nasir
Senior Technical Support Engineer
Lagos
Summary
Results driven Senior Technical Support Engineer with 6+ years of expertise in Linux systems, API security, networking, and cloud infrastructure. Adept at troubleshooting complex systems, deploying security solutions, and optimising application performance. Experienced in providing technical support, managing cloud based environments, and ensuring high availability through Kubernetes, Docker and Nginx. Proven ability to collaborate with engineering teams, assist customers with integrations and enhance security compliance.
Overview
6
6
years of professional experience
Work History
Senior Technical Support Engineer
Tiege Consult
2023.03 - Current
- Provided advanced technical support to customers, troubleshooting API integrations, cloud deployments, and security configurations.
- Led the deployment and configuration of Kubernetes and Docker based solutions for scalable and secure application hosting.
- Configured and optimised Nginx reverse proxies for high traffic web applications, ensuring robust security and performance.
- Managed a test environment, performed penetration testing, and mitigated security vulnerabilities for cloud-hosted applications.
- Collaborated with DevOps and backend teams to streamline incident response and improve system reliability.
- Conducted online training sessions for customers on product usage, security best practices, and troubleshooting techniques.
- Wrote detailed how to and troubleshooting articles for the company’s knowledge base, improving customer self-service capabilities.
Technical Support Engineer
Alboss Consulting
2019.11 - 2023.03
- Assisted in cloud migration projects, setting up AWS and Kubernetes-based deployments for enterprise clients
- Delivered technical support for CRM and digital platform integrations, including API and AI solutions, for small to large businesses.
- Diagnosed and resolved network performance issues, ensuring high availability and scalability for cloud-hosted applications.
- Worked closely with cross functional teams to implement Robotic Process Automation (RPA) and data analytics solutions.
- Provided proactive support for high-value clients, ensuring minimal downtime and rapid resolution of technical issues.
L1 Technical Support Engineer
Federal Housing Authority Nigeria
2018.11 - 2019.11
- Provided technical support for the IT department, managing digital solutions integrated into housing development projects.
- Configured and maintained Linux based environments, including firewalls, routing and system services.
- Collaborated with developers to troubleshoot and resolve system errors, ensuring smooth operation of internal applications.
- Assisted in the implementation of security measures for web applications, including API security and network protection.
- Conducted regular system audits and provided recommendations for improving infrastructure security and performance.
Education
Bachelor of Science - Architecture
University of Ilorin
Ilorin, Kwara 2001.04 -
Linux System Administration
Udemy
2001.04 -
Devops Beginners To Advance With Projects
Udemy
2025-01
Cybersecurity Fundamentals
Cousera
2024-01
Docker & Kubernetes For Developers
Udemy
2025-01
Skills
Communication
Teamwork
Problem Solving
Time Management
Adaptability
Timeline
Senior Technical Support Engineer
Tiege Consult
2023.03 - Current
Technical Support Engineer
Alboss Consulting
2019.11 - 2023.03
L1 Technical Support Engineer
Federal Housing Authority Nigeria
2018.11 - 2019.11
Bachelor of Science - Architecture
University of Ilorin
2001.04 -
Linux System Administration
Udemy
2001.04 -
Devops Beginners To Advance With Projects
Udemy
Cybersecurity Fundamentals
Cousera
Docker & Kubernetes For Developers
Udemy