Summary
Overview
Work History
Education
Skills
Timeline
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Tunde Nasir

Senior Technical Support Engineer
Lagos

Summary

Results driven Senior Technical Support Engineer with 6+ years of expertise in Linux systems, API security, networking, and cloud infrastructure. Adept at troubleshooting complex systems, deploying security solutions, and optimising application performance. Experienced in providing technical support, managing cloud based environments, and ensuring high availability through Kubernetes, Docker and Nginx. Proven ability to collaborate with engineering teams, assist customers with integrations and enhance security compliance.

Overview

6
6
years of professional experience

Work History

Senior Technical Support Engineer

Tiege Consult
03.2023 - Current
  • Provided advanced technical support to customers, troubleshooting API integrations, cloud deployments, and security configurations.
  • Led the deployment and configuration of Kubernetes and Docker based solutions for scalable and secure application hosting.
  • Configured and optimised Nginx reverse proxies for high traffic web applications, ensuring robust security and performance.
  • Managed a test environment, performed penetration testing, and mitigated security vulnerabilities for cloud-hosted applications.
  • Collaborated with DevOps and backend teams to streamline incident response and improve system reliability.
  • Conducted online training sessions for customers on product usage, security best practices, and troubleshooting techniques.
  • Wrote detailed how to and troubleshooting articles for the company’s knowledge base, improving customer self-service capabilities.

Technical Support Engineer

Alboss Consulting
11.2019 - 03.2023
  • Assisted in cloud migration projects, setting up AWS and Kubernetes-based deployments for enterprise clients
  • Delivered technical support for CRM and digital platform integrations, including API and AI solutions, for small to large businesses.
  • Diagnosed and resolved network performance issues, ensuring high availability and scalability for cloud-hosted applications.
  • Worked closely with cross functional teams to implement Robotic Process Automation (RPA) and data analytics solutions.
  • Provided proactive support for high-value clients, ensuring minimal downtime and rapid resolution of technical issues.

L1 Technical Support Engineer

Federal Housing Authority Nigeria
11.2018 - 11.2019
  • Provided technical support for the IT department, managing digital solutions integrated into housing development projects.
  • Configured and maintained Linux based environments, including firewalls, routing and system services.
  • Collaborated with developers to troubleshoot and resolve system errors, ensuring smooth operation of internal applications.
  • Assisted in the implementation of security measures for web applications, including API security and network protection.
  • Conducted regular system audits and provided recommendations for improving infrastructure security and performance.

Education

Bachelor of Science - Architecture

University of Ilorin
Ilorin, Kwara
04.2001 -

Linux System Administration

Udemy
04.2001 -

Devops Beginners To Advance With Projects

Udemy
01-2025

Cybersecurity Fundamentals

Cousera
01-2024

Docker & Kubernetes For Developers

Udemy
01-2025

Skills

Communication

Teamwork

Problem Solving

Time Management

Adaptability

Timeline

Senior Technical Support Engineer

Tiege Consult
03.2023 - Current

Technical Support Engineer

Alboss Consulting
11.2019 - 03.2023

L1 Technical Support Engineer

Federal Housing Authority Nigeria
11.2018 - 11.2019

Bachelor of Science - Architecture

University of Ilorin
04.2001 -

Linux System Administration

Udemy
04.2001 -

Devops Beginners To Advance With Projects

Udemy

Cybersecurity Fundamentals

Cousera

Docker & Kubernetes For Developers

Udemy

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Tunde NasirSenior Technical Support Engineer