Tulika Pokhariyal
Senior Waiter
New Castle
Summary
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Supervisor
Lezzet
Newcastle upon Tyne
09.2024 - Current
- Reduced workplace conflicts through effective communication and negotiation skills.
- Organised team resources, resulted in improved project timelines.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Conducted performance appraisals with employees for career development discussions.
- Ensured smooth operations with regular maintenance checks.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Handled payment transactions to guarantee smooth customer checkout process.
Waitress
Lezzet
Newcastle upon Tyne
02.2024 - 09.2024
- Collaborated with kitchen staff to ensure order accuracy.
- Met special dietary requests with careful preparation and presentation of dishes.
- Improved customer satisfaction by providing efficient and friendly service.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Managed table settings for enhanced dining experience.
- Kept tables clear of used crockery, glassware and cutlery.
- Prepared tables for guests and reset tables between customers.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Accurately took orders, making menu recommendations as appropriate.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Assisted kitchen staff with food prep, dishwashing and plating food.
Waitress
Jack and Jills
Loughborough, Leicestershire
03.2022 - 01.2024
- Maintained clean and organised dining area for customer comfort.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Provided top-notch service to customers, improved overall dining experience.
- Met special dietary requests with careful preparation and presentation of dishes.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Accommodated special event needs, provided customised services for parties.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
Bachelor of Science - Biotechnology
Bundelkhand University
Jhansi, India 04.2015 - 03.2019
Master of Science - International Business
Loughborough University
Loughborough 01.2022 - 03.2023
Skills
- Patient and calm nature
- Interpersonal skills
- Customer Service
- Table clearing
- Menu memorisation
- Reservation management
- Side dish and drink upselling
- Table setting
- Cleaning requirements
- Food and beverage knowledge
- Order taking
- Table check-ins
- Cash handling and till reconciliation
Timeline
Supervisor
Lezzet
09.2024 - Current
Waitress
Lezzet
02.2024 - 09.2024
Waitress
Jack and Jills
03.2022 - 01.2024
Master of Science - International Business
Loughborough University
01.2022 - 03.2023
Bachelor of Science - Biotechnology
Bundelkhand University
04.2015 - 03.2019
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