Tulasi Jashwanth Kumar
Senior Technical Support
Illford
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Summary
11 years of experience in IT field, 5+ Experience in User Acceptance Testing and 6+ years on Technical support. Strong experience in Installation & setup of various Broadcast, Digital headend equipment (Ericsson,Harmonics,Dexing) & Good knowledge on handling DVBC products. Hands on experience in IBM Desktop, Servers and integration of basic Network administration. Experience in User Acceptance Testing, Field Testing, Web Application Testing and Performance Testing. Experience in root cause analysis of customer issues. Hands on experience in DVBC testing tools(Dektec Analyser,TS Reader etc). Closely working with customer and R & D team to prioritize the software release’s & rollout.
Overview
14
14
years of professional experience
5
5
Certificates
3
3
Languages
Work History
Senior Engineer-Technical Support
Velankani Electronics Pvt. Ltd
Hyderabad
09.2016 - 08.2023
- Responsible for installation, User Acceptance testing and maintenance of iCAS server
- Providing Support for all HEADEND (CAS, SMS,PSI/SI & STB) related activities across PAN INDIA
- Responsible for User Acceptance testing (UAT) and field testing of STB software before rolling out the software globally to all STB’s
- Responsible for performing stress and load testing of STB software using Redrat tool
- Responsible for troubleshooting customer issues and sharing initial RCA report with R&D team
- Responsible for Broadcaster audit and ensuring that iCAS product meets all broadcaster requirement
- Deployment and Testing of CAS(Conditional Access System), SMS(Subscriber Management System), HEADEND, STB & PSI/SI.
Asst. Manager-Technical Support
Lukup Media Pvt. Ltd
Hyderabad
06.2015 - 08.2016
- Handling Cisco core L3 switch, Mikrotik Router, Cache Server etc
- Handling Network connectivity of Hyderabad location from server room to LCO end using MikroTikRouter, Maipu L3 Switch and Caching Server
- Coordinating with different ISP (TCL/TTSL/Airtel/Reliance) for establishing links & working with them for Bandwidth Connectivity & issue
- Technical monitoring of network devices & troubleshooting the basic Network Connectivity issues
- Responsible for testing New Software on Lukup players.
Head end Engineer
Hyderabad Digital Media Pvt. Ltd
Hyderabad
03.2013 - 05.2015
- Responsible & maintenance of Complete Digital Operation
- Responsible for Complete Installation and Configuration of Harmonic & FibtronEquipments(IRD’s,Encoders,MUX,Modulator,PSI-SI) in the head-end
- Responsible for testing New Software in Digital SET TOP BOXES and co-ordinate with STB vendor (COSHIP),providing support to set top box development and testing team
- Daily monitoring of Digital Channels, CAS & SMS in the head-end.
Engineer-Networking and Head end
RVR Infra Pvt. Ltd
Hyderabad
06.2011 - 02.2013
- Monitoring of Server like NAS, Radius,DHCP mentioned Servers, Physical connectivity links of Switches using SNMP based WhatsUp Gold and Solar winds NMS Software
- Visiting the branches under RVRI Hyderabad for down calls & other critical escalations
- Handling the vendors for OFC outage and ensuring to minimize the downtime
- Troubleshooting connectivity issues for local and remote networks (LANs/WANs)
- Responsible for Installation and Configuration of Digital Broadcasting Equipments( EricssonIRD’s,Casis PSI-SI,Latens CAS)
- Providing support to set top box development and testing team & perform basic field testing in live environment , ensuring that all the release are bug free before doing up gradation to STB’s
- Handling a small team for running & monitoring Digital operations with 24/7 support.
Engineer-Technical Support
Info Service(Client: IBM)
Hyderabad
06.2009 - 05.2011
- Attending for the hardware related calls and new installation of IBM desktop, IBM warranty X-Series Servers
- Attending 24/7 Supporting calls of IBM warranty X-Series Servers
- Installation & Troubleshooting IBM X-Series, Blade Center, Tape drives, Autoloaders and Tape library calls
- Installation and Configuration of different RAID Levels like
- RAID 0, RAID 1, RAID 5, RAID 5E, etc
- Resolving the problems of users within given Service Level Agreement (SLA)
- Responsible for providing Network Support for Canara Bank WAN Project on behalf of IBM.
Education
Bachelor of Arts -
Intermediate - undefined
SSC -
Skills
Technical expertise
Certification
ISTQB CERTIFIED FOR FOUNDATION LEVEL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Engineer-Technical Support - Velankani Electronics Pvt. Ltd
09.2016 - 08.2023
Asst. Manager-Technical Support - Lukup Media Pvt. Ltd
06.2015 - 08.2016
Head end Engineer - Hyderabad Digital Media Pvt. Ltd
03.2013 - 05.2015
Engineer-Networking and Head end - RVR Infra Pvt. Ltd
06.2011 - 02.2013
Engineer-Technical Support - Info Service(Client: IBM)
06.2009 - 05.2011
Osmania University - Bachelor of Arts,
Sarath Junior College - Intermediate,
CMR High School - SSC,
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