Tuguy Gokpinar

Took on Management Responsibilities such as ensuring each member of staff was certain and confident with the task given at hand. Managed Business Operations such as delegating deliveries to the correct driver. During my time here I also developed a deep understanding of Professional Communication both over the phone and face-to-face.

In my role at Zara, I consistently worked to understand customer preferences and needs in order to recommend suitable products, often exceeding individual sales targets. I developed a consultative approach to selling, focusing on building rapport and trust, which helped drive customer satisfaction and repeat business. Evolving my Interpersonal skills with customers led to an Employee of The Month award and smashing national targets within my department.

Working as a Retail Assistant at Flannels, I gained valuable experience in a premium sales environment. I developed a strong sense of commercial awareness, understanding how individual performance contributes to overall business success. I also worked with a variety of budgets and needs, ensuring all customers received equal attention, regardless of their spending level.